Edin Jahic Email and Phone Number

Responsible for partnering with Implementation Managers to help deliver client projects in an effective and timely manner, as well as organization, auditing, and upkeep of system-wide audio resources. Mostly working with multiple requests, balancing timelines for client projects, and voice talent availability. Making sure audio edits are noise and artifact free, and that they meet with industry standards. Converting and compiling all audio files for call implementation. Working with latest AI technologies to provide full call programs when quick turnarounds are needed.

Songwriting, Arranging, Mixing and Producing. Sound Design by analog/digital synthesis and recording/granular synthesis. Audio and Music consultant.

Providing web-based technical support by walking the customers through the problem-solving process via chat and verifying system functionality in parallel. Escalating to the tech support engineers when necessary. Conducting frontend QA for LMS elements and creating Jira tasks accordingly. Analyzing HubSpot data to generate potential leads for our Sales and Marketing team.• Resolved 99.6% of sessions without needing to escalate or create tasks for tech support engineers.• Reconciling HubSpot data with over 600K potential leads, identified 15% in an ongoing project.

First and second tier of technical assistance to users by diagnosing and resolving problems. Installation and maintenance of Cisco network equipment including, Switches, Routers, Access Points, VOIP’s as well as office equipment, Printers, Laptops/Desktops etc. Basic administration of Riverbeds and Cisco Firewalls. Managed User Accounts via Active Directory [AD] (Creation, Deletion, Permissions, and VPN Access). Developed organizational units in Active Directory [AD] and managed user security with group policies. Created and maintained email addresses and distribution lists in Microsoft MS Exchange.• Contributed toward network installation encompassing over 100 workstations, 30 printers, and 4 communication rooms with supporting infrastructure. Move was accomplished within 3 weeks.

Managed a team of 7-10 personnel for the government Change Order projects with Project Planning Team [PPT] to deliver Project Planning Estimates [PPE]. Coordinated with cross discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Prepared status reports by gathering, analyzing and summarizing relevant information. Facilitated change requests to ensure that all parties are informed of the impacts on schedule and budget.Designed and implement multiple process improvements for higher quality of service to include better tracking/visibility and communication/project requirements. Successfully made significant cost saving for all projects by implementing accurate coordination of cross leveling of existing in-country materials.• Saved $5 million within four years on over 50K line items by implementing reconciliation procedures for company’s system of record.• Generated significant cost savings for projects by employing a method of coordinating in-country materials; reported over 15K lines of property and non-property book items worth more than $1.2 million.