Edin Reyes
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Edin Reyes Email & Phone Number

IT Support Technician | Skilled in User Experience & Technical Troubleshooting | Driving Efficiency & Customer Satisfaction at Warner Pacific Insurance Services
Location: Los Angeles, California, United States 3 work roles 2 schools
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Current company
Warner Pacific Insurance Services
Role
IT Support Technician | Skilled in User Experience & Technical Troubleshooting | Driving Efficiency & Customer Satisfaction
Location
Los Angeles, California, United States
Company size
268 employees

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Edin Reyes is listed as IT Support Technician | Skilled in User Experience & Technical Troubleshooting | Driving Efficiency & Customer Satisfaction at Warner Pacific Insurance Services, a company with 268 employees, based in Los Angeles, California, United States. AeroLeads shows a matched LinkedIn profile for Edin Reyes.

Edin Reyes previously worked as IT Support Technician at Warner Pacific Insurance Services and IT Support Technician at Easy I.T.. Edin Reyes holds Bachelor Of Science - Bs, Computer Information Technology from California State University, Northridge.

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Warner Pacific Insurance Services

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Profile bio

About Edin Reyes

I'm an IT Support Specialist with a Bachelor of Science in Computer Information Technology from California State University, Northridge. Over the past three years, I've honed my skills in technical troubleshooting, customer service, and system management, making IT systems run smoothly and securely.My Professional JourneyI started my career at Rigz LLC, where I worked on integrating and troubleshooting Windows and macOS devices. I managed VOIP phones, streamlined onboarding and offboarding processes, and tackled a variety of technical issues to keep everything running efficiently. My journey continued at Easy IT, supporting over 500 users and managing Active Directory, Group Policies, and Microsoft 365 applications.What I Bring to the Table•Problem Solver: I love digging into hardware and software issues, figuring out what's wrong, and fixing it so users can get back to work quickly.•Customer Service Enthusiast: Helping people is at the core of what I do. I take pride in delivering prompt, effective support and seeing the satisfaction it brings to users.•System & Network Guru: From managing web applications to securing servers and configuring firewalls, I ensure IT infrastructures are robust and secure.•Efficiency Expert: I streamline IT processes to make them more efficient, whether it's onboarding new hires smoothly or setting up Group Policies to keep things secure.•Data Protector: Ensuring data integrity through secure file transfers and backups is crucial. I use tools like WinSCP and Axcient to make sure data is always safe and recoverable.Highlights of My Work•Developed a web application using DigitalOcean Spaces SDK to improve file uploads and user experience.•Enhanced website security with SSL certificates and Nginx firewall configurations.•Provided technical support to a large user base, resolving issues swiftly and efficiently.I’m passionate about IT support because I love solving problems and helping people. My hands-on experience, technical skills, and commitment to customer service make me a great fit for IT Support/Help Desk roles. I’m excited to bring my expertise to a team where I can continue to drive operational efficiency and user satisfaction.

Current workplace

Edin Reyes's current company

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Warner Pacific Insurance Services
Warner Pacific Insurance Services
IT Support Technician | Skilled in User Experience & Technical Troubleshooting | Driving Efficiency & Customer Satisfaction
westlake village, california, united states
Website
warnerpacific.com
Employees
268
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3 roles

Edin Reyes work experience

A career timeline built from the work history available for this profile.

It Support Technician

Easy I.T.

Santa Clarita, California, United States

  • User Support: Provided technical assistance to over 500 users, diagnosing and resolving PC, printer, software, and hardware issues with efficiency.
  • Microsoft Office 365 Administration: Supported users in optimizing workflow through Microsoft Office 365 applications, including Exchange Online, OneDrive, and Outlook.
  • Active Directory Management: Managed Active Directory user and group settings, ensuring secure access control and enhanced security.
  • Group Policy Implementation: Orchestrated Group Policies to enforce standardized security settings, configurations, and software deployments.
  • Data Backup Solutions: Safeguarded data integrity with daily server backups using Axcient, enabling rapid disaster recovery.
  • Customer Service: Delivered exceptional customer service by promptly addressing inquiries via telephone and email, ensuring high client satisfaction.
May 2023 - Nov 2023

Help Desk Technician

Rigz, Llc

San Fernando, California, United States

  • May 2021 - May 2023
  • Technical Support: Provided comprehensive technical support for Windows and macOS devices, resolving hardware and software issues promptly.
  • VOIP Management: Managed both hard and soft VOIP phones, ensuring uninterrupted communication across the organization.
  • Onboarding/Offboarding Optimization: Streamlined onboarding and offboarding processes, minimizing downtime and ensuring new hires are equipped with necessary tools.
  • Problem-Solving: Diagnosed and resolved a wide range of technical issues, maintaining high user productivity and satisfaction.
  • Troubleshoot software, hardware, and printer issues (HP, Canon) for local and remote computers, ensuring minimal downtime and high productivity
May 2021 - May 2023
Team & coworkers

Colleagues at Warner Pacific Insurance Services

Other employees you can reach at warnerpacific.com. View company contacts for 268 employees →

JH Julie Hickert Julie Hickert Colleague at Warner Pacific Insurance Services Greater St. Louis, United States View → KL Karen Luckman Karen Luckman Colleague at Warner Pacific Insurance Services Laguna Niguel, California, United States, United States View → CH Chris Howard Chris Howard Colleague at Warner Pacific Insurance Services Santa Clarita, California, United States, United States View → RE Rachel Ellison Rachel Ellison Colleague at Warner Pacific Insurance Services United States, United States View → SE Stephanie Everhart Stephanie Everhart Colleague at Warner Pacific Insurance Services Denver, Colorado, United States, United States View → EG Elizabeth Gomez, Mpa, Phr Elizabeth Gomez, Mpa, Phr Colleague at Warner Pacific Insurance Services Westlake Village, California, United States, United States View → CS Constance Starkey Constance Starkey Colleague at Warner Pacific Insurance Services Westlake Village, California, United States, United States View → TW Troy Westergren Troy Westergren Colleague at Warner Pacific Insurance Services Denver, Colorado, United States, United States View → SC Shannon Carboni Shannon Carboni Colleague at Warner Pacific Insurance Services Westlake Village, California, United States, United States View → JS Janet Stokes Trautwein, Rebc Janet Stokes Trautwein, Rebc Colleague at Warner Pacific Insurance Services United States, United States View →
2 education records

Edin Reyes education

Bachelor Of Science - Bs, Computer Information Technology

California State University, Northridge

Web Project: DigitalOcean Spaces Integration & Server Management •Developed a web application with DigitalOcean Spaces SDK, improving file.

High School Diploma

San Fernando Senior High School
FAQ

Frequently asked questions about Edin Reyes

Quick answers generated from the profile data available on this page.

What company does Edin Reyes work for?

Edin Reyes works for Warner Pacific Insurance Services.

What is Edin Reyes's role at Warner Pacific Insurance Services?

Edin Reyes is listed as IT Support Technician | Skilled in User Experience & Technical Troubleshooting | Driving Efficiency & Customer Satisfaction at Warner Pacific Insurance Services.

Where is Edin Reyes based?

Edin Reyes is based in Los Angeles, California, United States while working with Warner Pacific Insurance Services.

What companies has Edin Reyes worked for?

Edin Reyes has worked for Warner Pacific Insurance Services, Easy I.T., and Rigz, Llc.

Who are Edin Reyes's colleagues at Warner Pacific Insurance Services?

Edin Reyes's colleagues at Warner Pacific Insurance Services include Julie Hickert, Karen Luckman, Chris Howard, Rachel Ellison, and Stephanie Everhart.

How can I contact Edin Reyes?

You can use AeroLeads to view verified contact signals for Edin Reyes at Warner Pacific Insurance Services, including work email, phone, and LinkedIn data when available.

What schools did Edin Reyes attend?

Edin Reyes holds Bachelor Of Science - Bs, Computer Information Technology from California State University, Northridge.

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