Boosted user engagement through a redesigned learning platform, increasing customer retention by 32%.Improved learner retention with gamified learning tools, enhanced curriculum using data analytics, improving exam scores by 40%.Led user story refinement, increasing development clarity by 40%.Implemented standardized project management, boosting success rate by 20%.Spearheaded a cross-functional team to deliver complex projects. Provided educators with insights, raising student grades by 25% with custom analytics.Cut costs by 20% through Agile methodologies and process optimizations and expanded course offerings by 60% via key partnerships.Improved team productivity by 50% through staff training programs.Awarded for innovative contributions to e-learning in Africa.

Gathered requirements and designed future-state processes with internal stakeholders. Identified and recommended process improvements to senior stakeholders. Liaised between operational stakeholders and technical teams to ensure clear communication and alignment.• Led the requirements gathering and documentation process for the organisation's website, overseeing its development, deployment, support, and enhancement.• Collaborated with UI/UX designers to create user-friendly screen layouts and wireframes.• Managed a team of UI/UX designers and QA analysts to successfully deliver critical redesign changes.• Directed the product development team that transitioned Dizbuzz Loans to an online lending platform, increasing the number of clients served by 185%.• Developed and implemented a Cloud CRM system for storing and processing customer details, improving data management and customer service efficiency.• Designed and implemented a loan monitoring, disbursement, and remediation solution, streamlining the loan process and reducing errors and delays.• Mitigated project risks by proactively identifying and addressing potential issues.• Developed and maintained project schedules and resource allocation plans.• Led the integration of Agile practices into the project management process, resulting in quicker delivery and improved customer satisfaction.