Regional Director, Oncology | Arizona | New Mexico
Current· Sought out opportunities for prescriber experience process improvement, collaborated with Pharmacy OPS, and outside sales to achieve prescriber experience improvement and sales goals.· Achieved designed call expectations for assigned prescriber while focused on top targets, key influencers, and pipeline leads.· Responsible for identifying, ranking, prospecting, and developing key oncology practice and hospital-based business relationships withing targeted regional territory.· Assisted with sales escalations and communicated routinely with field sales representative partner about details impacting prescriber or patient experience.· Supported education and delivery of key messages and product presentations with initiatives (i.e. Selling our Success communication, drug launches, etc.) designed to ensure territory meets performance requirements.· Responsible for forwarding calls pertaining to clinical information and questions (i.e. dosing directions, adverse events, counseling, etc.) to Staff Pharmacists.· Documented and meticulously made notations in each patient's profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs.· Used discretion and independent judgement in handling customer complaints received while documenting and forwarding to appropriate administrative staff.· Nurtured and managed prescriber relationships to improve loyalty and retention.· Assisted operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication.· Ensured that prescription renewal requests were communicated in a timely manner to ensure continuity of care when applicable.· Worked collaboratively with sales to achieve monthly, quarterly, and annual sales goals.
