I help to my customers, either companies or persons, to reach their targets in different areas including sales, customer care, management and much more. Thanks to my years of experience in different roles together with my formal education and self-preparation I can effectively analyze, find creative solutions and prepare plans to solve the different issues that my customers may have.

In charge of manage the department of Information Technology in order to provide technological support for the activities of the Corporación Nacional de Electricidad CNEL EP.

As Product Line Manager, I provided the best solutions to the company’s customer, based on their needs and the technological trends. I managed the whole sale process since the lead validation until the contract closure. I worked together with different teams in order to provide the best option for the customer, keeping in mind their pain points, perspectives and the company portfolio. I kept an excellent relationship both with my coworkers and my customers, which allowed me to negotiate effectively and also get the support I required inside the company which finally brought a year over year increasing in the company’s sales of the wireless products.I prepared the sales status reports and forecasts, contracts and also the technical and commercial proposals. I felt comfortable showing these proposals to the customer at different levels from technicians, managers until CXOs either in the local as in the regional office. I also had to analyze, together with our internal team, the opportunities that customer could have, based on the company experience around the world. Based on this analysis, we gave suggestions to the customer’s marketing team in order to monetize such opportunities.As wireless product manager I was also involved, as speaker, in new products and technologies promotion, sometimes in meetings or private events for the customer or in public events also.

As Technical Director, I was a key member of the customer care team because I was the “orchestra director” who was responsible for keeping the customer’s commercial network working properly either avoiding risks or recovering the service after an incident and, at the same time, keep the team motivated to give their best.I was the leader of the local and foreign engineers in the customer care technical team. I also had to keep communication with all the related managers in the account both inside the company and also in the customer side. During critical incidents, which means that there were an impact in the service, I had to be the interface between the technical part and the executive part and even under these high pressure events, my skills allowed me to keep a fluent communication with the customer and solve the issues effectively, which was strongly recognized by them.In this position I emphasized and transmitted to my team the main point when we are dealing with a critical issue is to focus in the solution and, when the issue is solved, analyze the whole picture and extract the lessons in order to avoid future incidents.Another important task I had in this position was to organize the routine maintenance tasks and arrange the required resources to execute them and also organize the “war rooms”, in case that an emergency could impact the commercial service. In this position I enjoyed by collaborating in a harmonious way with people from different countries and cultures, keeping a respectful behavior. I was able to find the right person to support the team when we required it, which allowed to solve the issues faster and keep a high customer satisfaction.

As Project Manager, I was in charge of the management of three equipment deployment projects at the same time. It was a challenge but at the end of this period the customer was pretty satisfied with my performance and recognized my good job.I was in charge of the schedule creation and resources alignment to comply with the projects deployment plan, considering that some resources could be shared in order to maximize the company benefit but avoiding any impact in the delivery quality or delay.I kept regular meetings with the customer in order to analyze the project status and coordinate anything required in order to comply with their requirements and avoiding any additional cost for the company.I managed the budget assigned to each project, trying to reduce the costs but without any impact in the projects delivery plan. I also managed the relationship with partners, which collaborated with us in the projects delivery process.I provided all the supporting documentation to the financial department so they could collect the payment of the delivered services on time, in order to comply with the collection plan.

It was my first position in my career, in which I was in the technical department, as a deployment engineer. I was in charge of “execute the actions” in the radio access equipments.I had to supervise the installation teams and keep an honest and open communication with the managers in order to let them know if there were any risk that could impact with the projects deployment.I was assigned as Regional Support and I worked in Brazil, Peru, Venezuela and Ecuador which gave me the opportunity to learn how to work with people from different cultures in an effective way.Due to my self-learning skills, I reached a high level of technical knowledge and together with my inter-personal skills it helped me to be recognized as a great professional and was the foundation for my successful career path inside the company.