32 years of experience in the IT field. For over 18 years of leadership with 160 employees; • Mastery in communication and customer relationship and time, identifying opportunities for improvement; • Ability to innovate and create improvements in improvement processes, leading work teams and generating gains directly related to productivity and quality; • Experience working in crisis situations (Critical Environment - Datacenter), leading teams to an analysis of the structured problem, prioritizing actions so that the environment is restored or as soon as possible, keeping the focus on service quality; • leadership capacity and the distribution of personal tasks of each employee, thus enabling greater professional performance; • Definition and implementation of strategies for executives to develop new businesses; • Creation of KPI's results. • Concentration and use of CRM and ERP tools;• Ability to negotiate with a Strategic vision, aiming at contractual negotiations; • Support for the Implementation of On Going Operations and external Customers; • Management of simultaneous, multidisciplinary projects and requirements gathering; • Prioritization of demands, in accordance with the alignment of the client's business and/or executives on the delivery expectation; • Commitment and focus on the search for better results • IT Governance, analyzing the capacity of information technology environments (identifying, planning and implementing), referring to changes in resources, mapping processes and procedures, in order to guarantee the control of the practices of governance, optimization and security of resources and alignment with the company's business. ** Behavioral Assessment (PI) - Summary JAN 2022: I am a warm, informal, sociable and friendly person who gets along well with most people; makes contact with new people easily and enjoys these situations; works well both in groups and with individuals. Persistent and eager to help people, he is comfortable with intangibles, a trait necessary for jobs that require an understanding of others' points of view and feelings. Able to reach and motivate people, while being attentive and understanding of their needs. You are an altruistic person who feels satisfaction in doing for others and being esteemed and appreciated for it. Patient and easygoing, Edison is a particularly tolerant and understanding listener.