Edison Paiva [Certified Safe® 5] / Itil / Cobit / Iso2K / Itsm / Sdm Email & Phone Number

São Bernardo Do Campo, Sp, Br

São Paulo, Brasil

São Paulo, Brasil

São Paulo, São Paulo, Brasil

Focused on deliveries and results, working together with Bradesco's customer needs, guided by the best market practices, optimizing operations and increasing their efficiency, competitiveness and reducing waste, focusing on what is value for the customer. Expertise in Lean IT, Scrum, SAFe and Project Management. Digital Transformation. Agile Digital Transformation Project as Scrum Master, conducting Scrum ceremonies, creating and optimizing the workflow with Kanban and JIRA (Workflows, opening screens and Issues editing, permissions settings, dashboard for attendance and impediment removal, Value Stream mapping to optimize the development process and metrics such as sprints, burndown Acting in Design Authority, as references: • The DA directs and ensures the application of architectural development guidelines and standards • Responsible for a specific functional theme, referring to the village where it operates • Directs a set of functional, technical and solution architectural designs • Ensures the use of technologies approved by the bank • Composed of central roles (DA Leader, DA Functional Architect and DA Technical Architect), responsible for directing the roles expanded by DA (Solution Architect, CL) and by platform groupsInternal Values: Preference for rationalizing the choices made in the face of situations of ethical/moral judgment by principles and values ​​in which they believe.

São Paulo, São Paulo, Brasil

IT Service Delivery ManagerWorking in Agile methodologies (Scrum Master, Lean, Kanban, Rites Definition: Plain Review Cadences, Ceremonies, Sprints); Develop the work strategy, focusing on the team's objective; Manage working hours (delays, absences, leave, overtime, time banks, vacations, etc.); Monitoring deliveries and team development; Prepare a results monitoring report; Project Financial Management; Prospecting new opportunities; Relationship with different customers; Income Statement / Indicators (KPI); Promote staff training; Seek improvements and best practices; Listen and provide feedback with the team; Develop the work strategy, individually, with the manager and the team, always focusing on the main objective of the process; Communicate clearly and correctly divide team tasks; Guide collaborators through the project as necessary; Provide the necessary tools to develop the project; Manage the flow of tasks; Report unusual cases to the project manager. Predictive approach (WBS, schedule, status report, etc).

São Paulo, Brasil

Responsible for the integration of the company's areas, regarding its deliverables in Technology Service. Forecast needs in the areas of On Going (Sustainability), Projects, DBMS and Operational. Implementation of the Service Desk SW (Movidesk), for the Operations area. Development of operational processes and methods. Project Management in the LGPD cell, in order to implement, using ServiceNow's LGPDNOW Framework.

São Paulo And Region

Designing projects, integrating systems, evaluating and identifying technological solutions, planning strategies and contingency procedures. Interaction with the company's areas, ensuring the good performance of equipment, networks and systems. It is responsible for maintaining the infrastructure of networks and servers. Acting with, discipline, holistic vision, communication, leadership and organization

São Paulo And Region

Assign functions and collect tasks that are being carried out in a timely manner; Spirit of leadership with the team to follow all their assignments; Emotional capacity to manage a team and make it feel motivated to develop the assigned activities. Identifies, documents, manages and solves problems that may arise; Quality control and thus provide an acceptable level of quality; Manage schedule, ensuring that delivery is done with quality and on time; Manage resources (people, HW and SW); Identify, manage and mitigate project risks; KPI's presentation; Presentation of Status Report; Proactive, oral and written communication skills, as well as knowing how to listen to others.

São Paulo And Region

Management of activities in the Information Technology area, involving the elaboration of projects, implementation, rationalization and redesign of processes, including development and integration of systems, using high technology. Manages teams in the area, guiding and passing on project guidelines

Sao Paulo Area, Brazil

(Capgemini Consulting - Brazil) - Responsible for the Field Services / Data Center Operation / Logistics / SW Certification and Approval / Asset Management teams; • Responsible for 119 employees in Brazil; • Management of internal and external projects; • Plan and manage activities in the areas of operations, administrative, field teams; • Preparation of Books and KPI ́s, evidencing compliance with SLA ́s; • Control and guarantee the quality of the service level, defining goals and objectives of the business areas, monitoring costs with a view to the area's financial result. Demands of projects in Data Center environment (Mission Critical); • Development of Capacity Plain; • Management Meeting; • Space and Electrical Reservation; • Coordination of multidisciplinary teams; • Environment Migration on Servers; • Process-oriented management and adoption of ITIL best practices and Agile / Kanban methods; • Performance in Large/Medium Size and Complexity Projects. • Planning and control of all stages of the Project, including Scope, Schedule, Cost, Communication and Risks. Change management and reporting to Project sponsors and service contractors; • Interaction with internal and external Stakeholders; • Management of critical changes and coordination of activities of all teams involved (plan and execute GMUD); • Control of contracts in the Project area and their due requests, renewals and cancellations; • Team coordination and work meetings, checkpoints, executive presentations and project status reports

Sao Paulo And Region

Process-oriented management and adoption of ITIL best practices; Scheduling and management of equipment refresh (replacement) projects (notebooks and desktops). Relationship between managers and directors in decision making and definition of solutions. Creation of procedures and design of activity execution flows in order to improve the performance of the team and the service to the user. Preparation and presentation of management reports to the management and directors. Financial management of the operation / contracts (monitoring of the profit margin, dimensioning and restructuring of the team, etc.)

São Paulo E Região

Manager of the Service Desk team (Infra Structure, Network, Telecom and Systems) of the client NET Televisão a Cabo. Responsible for a team of 32 professionals with the objective of excellence in Service Level agreements. Owner of some projects, such as: Windows 7, SMS, among others. Participation in the definition of organizational, administrative and quality processes (ISO). Audits and monitoring of customer service teams. Redefinition of criteria for surveying Customer Satisfaction

São Paulo And Region

Responsible for compliance with the metrics established by HP / Planus, Customer service, issuing management and periodic reports. Ensure compliance with ANS's, ANO's and CA's (Methodology - ITIL Practices), review the CA's and ANO's in partnership with the Management; Help-desk management; Good knowledge of Print Outsourcing and IT; Coordinator of 08 Attendants of 1st. Level, Internal Auditor and Partnership Supervisor at National level. 0/2000 Maximum 2000 characters

Mba Financial Management And Controlling, Financial, 8.8

Activities and Societies: They centralize the main decision-making information of organizations that are fundamental for the purposes.

Mba - Gestão Empresarial, Economía Y Administración, 8.8

Activities and Societies: Gestión empresarial eficaz, consolidación de conceptos y prácticas contemporáneas encaminadas a maximizar el uso.

Diploma De Postgrado En Gestión De Servicios Estratégicos, Gobernanza De Ti, 8.5

Activities and Societies: Desarrollo de Nuevas Metodologías para la Mesa de Servicio Capacitar gerentes para el desarrollo de proyectos.

Matemáticas Aplicadas A La Informática, Ciencias De La Computación E Informática, 9.7

Activities and Societies: En el curso de Licenciatura en Matemáticas profundizarás tu habilidad para interpretar, formular y resolver.