Edison R. Email & Phone Number

• Provide time sensitive endpoint administration for client systems fleet and relevant supportingsystems as dictated by ICT management.
• Provide technical administration to clients via helpdesk and real-time communication methods.
• Improve, maintain, and utilize a reliable monitoring solution for client systems fleet and relevantsupporting systems.
• Work in a team environment on workflow projects, fleet administration, and to expandHostDime’s ICT knowledge.
• Manage, mitigate, and resolve critical incidents related to client systems fleet and relevantsupporting systems.
• Troubleshoot, maintain, and improve the security suite and tools across ICT systems.

Orlando, Florida, United States

❖ Performing maintenance in the forms of, but not limited to: testing, installing, and upgrading critical internal IT infrastructure.❖ Coordinating with facilities staff when assisting with equipment testing and upgrades. ❖ Communicating professionally with clients, 3rd party affiliates, contractors, and staff when providing assistance.❖ Collaborating with.

Orlando Area, Florida

❖Primarily responsible for continuously monitoring designated systems utilizing monitoringsolutions❖ Efficiently resolve proactive monitoring alerts and schedule preventative maintenance with clients❖ Respond to reactive monitoring alerts promptly; efficiently troubleshoot OSconfiguration & hardware problems to bring systems back online with minimal.

Orlando, FL

❖Performed diagnostics and navigated requested and recommended repairs in a timely fashion❖Phone & client-facing contact with clients to reveal diagnostic findings❖Made recommendations for protecting and defending client devices and fulfilling their consumer electronic needs❖Partnered with other team members to ensure proper documentation of work completed

Sun City Center, FL

❖Patiently assisted the Elderly community with all their technological needs in an age 55+ retirement community❖Would maintain on-site equipment & workstations while assisting with a wide range of requests

Sun City Center, FL

❖Opened and closed the store, which inluded counting cash drawers and making bank deposits❖Balanced the needs of multiple customers simultaneously in a fast-paced retail environment❖Skill in all front-end roles and provided mentorship of said roles❖Answered customers' questions and addressed problems and complaints in person and via phone❖Processed all.