• Focused on Storage, HPC, Cloud Hosting, Big data customers with success in designing in storage HW solutions to meet tier-one customers requirements• Identify and partner with both software/hardware vendors to create complete solutions to meet customer needs• Act as a liaison to bridge the communication between internal and external business parties involved in projects• Responsible for assisting new business development in North Americas and Greater China Region

• Grow sales revenue year after year and consistently achieve monthly revenue quota resulting in top 20% or above in sales within the company.• Lead and mentor group members with responsibilities to help grow new and existing customers with using different strategic approaches.• Target high level decision makers to build relationship and take the consultative sales approach to penetrate accounts.

• Conducted meetings and calls for sales and customers to update status on project action plans and proactively drive action plans until complete• Coordinated with different functional departments for meetings to resolve customer’s issues efficiently.• Processed orders and maintained backlog records for customer's orders to ensure expected delivery shipment time is met. • Assisted management to implement product promotions or procedure change plans within sales groups.

• Conducted active IT sales and promotion of products through conversing with IT executives, e-mails using Microsoft Outlook, and extensive use of internet forums such as eBay and Craigslist• Customized servers and database solutions tailored to clients requests and requirements• Utilized the software application QuoteWerk to construct a detailed cost outline of client orders• Oversaw the delivery of on site support with technical team to ensure efficiency and satisfaction of services• Attended business conferences and expositions to network with Silicon Valley businesses

- Arrange with customer merchandize return process. Process returned merchandize for repair or replacement and ship to suppliers.- Ensure timely completion of repair or process parts replacement as requirement and document accordingly.- Follows-up with suppliers on all credit notes, transfers etc.- Building and maintaining effective communication channels with internal and external contacts.- Work with engineering team to establish and maintain a minimum repairable level for all products.- Complete shipping documents for return RMA shipments to suppliers.- Disposition returned RMA units within ERP system and the warehouse and tag for refurbishment, scrap, return to vendor, etc - Reconcile all unknown RMAs received from customers without a RMA number or incorrect RMA number and receive into ERP system on a weekly basis. - Reduced customer waiting times combined with improved status information. - Import all spare parts from suppliers- Prepare Import documents and certificates needed by customs- Follow up with custom brokers and make sure import and export shipments are moving smoothly. - Warehousing, Freight Forwarding ,cean Freight Forwarders, Air Courier Services & Package Delivery Services.- Some Suppliers: Samsung, Supermicro, Hynix, Intel, ECS, Gigabyte, Foxconn, Zotec..

-Conducted Cellular Phone sales and promotion of products through cold calls, e-mails using Microsoft Outlook, and extensive use of internet forums such as eBay and Craigslist-Construct appropriate cellular phone plans through vendors Verizon Wireless, AT&T, T-mobile, and Sprint.-Applied customer service skills with clients with regards to their cellular plans, eligibility for upgrades or troubles with monthly bills-Troubleshooted defective devices and applied RMA procedures -Helped clients apply company discounts, unlocking their cellular phones.

Assisted agents in coordinating transactions Assisted agents in completing transaction files Maintained office professionalism and ordered supplies

-Managing warehouse SD cards and MiniSD card inventory.-Coordinated and track product shipping to and arriving from customers and outside vendors.-Managed Shipping and receiving dock; facilitate shipment by loading and unloading product when needed.-Ensure all shipments are accurate, complete, comply with company procedures and are made within a timely manner.-Coordinate with outside shippers (UPS, FEDEX, USPS) to insure all product is handled in appropriate manner.