Edisson Mauricio Nuñez Mesa Email & Phone Number

Bogotá, Bogota, Co

Bogotá

● E-commerce. ● Social Media. ● Digital Strategy ● Omnichannel Digital Strategy.● Content Marketing.● Digital Marketing.

● Providing support to corporate users, individuals, and driver partners in Spain & Latam, addressing inquiries through various channels using the Zendesk platform.● Managing and updating user databases during the migration process from Easy Taxi to Cabify's platform.● Overseeing and verifying the payment process to ensure accurate commission distribution to driver partners.Establishment of Driver Support Area● Assisting in the establishment of a new area focused on providing driver support across Latam.● Verifying and recording data that meets company quality requirements and indicators.● Validating driver's banking information to ensure seamless payment processes.

Bogotá

● Develop user and driver acquisition strategies to promote the platform nationwide during its launch campaign.● Provide support to driver partners by managing data during the registration phase on the platform.

Bogotá

● Oversee processes for the Live Support department to ensure compliance with company guidelines.● Verify live orders, validating alert statuses to prevent potential fraud in LATAM.● Provide support and supervise the team, ensuring productivity and quality in service levels according to performance indicators.● Analyze and identify improvement opportunities in processes to implement strategies that enhance operational efficiency in the department.

Bogotá

● Provide support to the Non Live LATAM Support department through the Zendesk platform, resolving various user inquiries or concerns related to situations arising after order delivery.● Offer feedback to other departments on process improvements to mitigate user complaints and claims.

Bogotá

● Specialized support for risk management in the Live Support department, handling orders with coverage in Colombia and Mexico by providing immediate solutions to any inconsistencies that arise.● Prevent escalation of cancellation rates and optimize delivery times.● Promptly compensate users according to each situation, ensuring a high level of satisfaction and retention.

● E-commerce through marketplaces for imported items such as orthopedic products, technology, jewelry, watches, and more, using both organic strategies and paid advertising.● Business relationships with various suppliers on a national and international level.● Providing an efficient user experience in the sales and after-sales processes through social media.

Bachelor'S Degree., Finances & International Business

● E-commerce ● International Logistics ● International Marketing Strategies ● Negotiation Techniques

Summer Academy

The Politics of Belonging: Nationalism and International Relations.

Sustainable Consumption & Money Management (2016)

In Conjunction with AISO (Academy of Sustainability) Foundations for Developing Sustainable Ventures in Latin America

Visual Merchandising: A Communication And Marketing Strategy (2014), Marketing

Virtual Course: 40 hours, in which the aspects to consider for creating an attractive design that captures people's attention and leads.