Edvards Kaiva Email & Phone Number

Riga, Latvia

Lead the development and launch of HR process digitization products, driving efficiency and user satisfaction.• Actively engage stakeholders to understand needs, manage expectations, and ensure project success.• Facilitate collaborative workshops and stand-ups to promote clear communication and team alignment.• Strategically prioritize product backlogs to optimize feature delivery based on business goals and user feedback.• Analyze and integrate user insights to drive product iterations and continuous improvement.• Successfully reduced customer data management tickets through the implementation of acustomer self-management model.

Riga, Latvia

• Led change management initiatives, transitioning from paper-based systems to digital document management.• Led the development and launch of CRM and warehouse solutions.• Streamlined e-commerce operations.• Provided exceptional customer support, ensuring a positive and seamless user experience.

Garkalne Municipality, Latvia

Led the full development cycle of a world-class FSC wakeboarding park, from construction to launch.• Oversaw equipment selection, logistics, and feature planning, optimizing the rider experience.• Managed construction teams to ensure on-time and on-budget project completion.• Developed comprehensive staff training programs focused on safety, customer service, and technical operations.• Streamlined legal documentation and cash management systems for operational efficiency.• Created clear internal and external rules of procedure to maintain high park standards.• Successfully drove first-season customer acquisition and ensured seamless park operations.Key Responsibilities:Project ManagementConstruction SupervisionLogistics and Equipment PlanningStaff Training and LeadershipOperational EfficiencyCustomer Acquisition

Certificate Of Professional Qualification, E-Commerce/Electronic Commerce, 10 (Outstanding)

• Digital Marketing • Website Analysis & optimization • Defining Target Audience • E-Commerce • Development and use of the Web environment.

Certificate Of Professional Qualification, Project Management

Project Management with Agile, Lean, Scrum, Kanban

Bachelor Of Science In Business Management, Business, Management, Psychology