Edvards Kaiva Email & Phone Number

Riga, Latvia

• Lead the development and launch of HR process digitization products, driving efficiency and user satisfaction.
• Actively engage stakeholders to understand needs, manage expectations, and ensure project success.
• Facilitate collaborative workshops and stand-ups to promote clear communication and team alignment.
• Strategically prioritize product backlogs to optimize feature delivery based on business goals and user feedback.
• Analyze and integrate user insights to drive product iterations and continuous improvement.
• Successfully reduced customer data management tickets through the implementation of acustomer self-management model.

Riga, Latvia

• Led change management initiatives, transitioning from paper-based systems to digital document management.
• Led the development and launch of CRM and warehouse solutions.
• Streamlined e-commerce operations.
• Provided exceptional customer support, ensuring a positive and seamless user experience.

Garkalne Municipality, Latvia

• Led the full development cycle of a world-class FSC wakeboarding park, from construction to launch.
• Oversaw equipment selection, logistics, and feature planning, optimizing the rider experience.
• Managed construction teams to ensure on-time and on-budget project completion.
• Developed comprehensive staff training programs focused on safety, customer service, and technical operations.
• Streamlined legal documentation and cash management systems for operational efficiency.
• Created clear internal and external rules of procedure to maintain high park standards.

Certificate Of Professional Qualification, E-Commerce/Electronic Commerce, 10 (Outstanding)

• Digital Marketing • Website Analysis & optimization • Defining Target Audience • E-Commerce • Development and use of the Web environment.

Certificate Of Professional Qualification, Project Management

Project Management with Agile, Lean, Scrum, Kanban

Bachelor Of Science In Business Management, Business, Management, Psychology