• Answering questions about all technical support (inbound call, live chat, and email);• Processing clients' requests (inbound call, live chat, and email);• Supporting company good image;• Providing problem-solving skills to existing clients by ensuring excellent service provided to clients;• Processing client's request via phone call, live chat, and;• Escalating issues to appropriate specialist when needed (via SalesForce or Jira)• Updating clients on their request… Show more • Answering questions about all technical support (inbound call, live chat, and email);• Processing clients' requests (inbound call, live chat, and email);• Supporting company good image;• Providing problem-solving skills to existing clients by ensuring excellent service provided to clients;• Processing client's request via phone call, live chat, and;• Escalating issues to appropriate specialist when needed (via SalesForce or Jira)• Updating clients on their request status accordingly;• Constantly verifying documents submitted by clients within specific regions;• Attending all seminars scheduled by the company for the employee;• Achieving quarterly KP| targets set by manager/leader;• Performing other ad-hoc tasks assigned by manager/leader. Show less

• Implemented a structured client debriefing process, ensuring 100% accuracy and confidentiality, which led to the highest member re-enrollment in the Organizational Business Suite and a 39% reduction in project timeline. • Leveraged strong research and analytical skills to conduct customer satisfaction surveys and led awareness campaigns, enhancing service quality and developing effective customer retention strategies.