Edith Ashish David Email & Phone Number

Broxbourne, Gb

Dubai, United Arab Emirates

Working as a Relationship Officer and performing the following below functions as part of my job.Main Responsibilities:• Primarily dealing with individual retail customers and advising on banking financial products and services.• Acknowledging customers promptly and treating them in a courteous manner.• Selling products, like Cash on Call, Balance Transfer, Insurance.• Retain customers by best possible service and solutions, by being dedicated point of contact for them.• Source Credit cards to the customers, based on customer segment as per the bank policy.• Compliance with legal requirements, industry regulations, organizational policies and professional codes.• Procured interested and eligible customers for the bank through the TML & Non-TML Companies and Self-Employed Customers.• Entrusted with the credit approving authority up to a limit sign off of deviation up to some level.• Assist clients with other banking products i.e, Insurance queries, saving certificates, account opening etc.• After sale follow ups with clients on regular basis.

Dubai, United Arab Emirates

Worked as a Customer Service Representative and performed the following below functions as part of my job.Main Responsibilities:• Greet passengers warmly and ascertain reason for calling.• Respond to queries accurately and in a timely manner.• Maintain a detailed record of activities, actions and impacts.• Complete deliverables accurately and on time.• Answer questions about Dubai transportations.• Make reports for lost and found.

Northern Punjab Rawalpindi, Pakistan

• Email correspondence with the Doctors in order to maintain a good relation.• Make business calls in to the Doctors in United States.• Prepare daily, weekly and monthly feedback and reviews on business prospects, opportunities and prospects.• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.• Cultivate, develop, and maintain strong direct relationships with key distribution partners (including prospective partners).• Manage and negotiate agreements with our partners.

Islamabad, Pakistan

White Wings is a USA based company with its Head office in New York and over 250 employees Globally. We have been providing Businesses IT solutions for over 15 years. White Wings’ list of clients includes enterprises as well as small- and medium-sized businesses. With certification from companies like Microsoft, Cisco, Dell, HP & IBM, White Wings can provide business solutions for almost any system types. Responsibilies:-• Email correspondence with the clients in order to maintain a good relation.• Make business calls in Metro Area in New York City• identify new clients with respect to products, market opportunities and demand.• Participate in the continuous analysis of the target market.• Prepare daily, weekly and monthly feedback and reviews on business prospects, opportunities and prospects.

Dubai, Uae

• Handled multifaceted tasks (e.g., provide information to the Customers for the domestic shipments,• inbound project & prepare daily reports).• Answer calls and assist customers in their inquiries.• Make calls to customers to arrange for delivery of their packages.• Handle customers shipment tracking inquiries.• Register customer pickup requests.• Quote customers on published rates.• Handle customer care requests incoming through aramex.com.• Respond to inquiries and reported problems and bring these problems to a satisfactory conclusion (resolving problems on the spot).• Relay customer service queries and complaints to related teams.• Promote Aramex products and services.

Rawalpindi, Pakistan

Worked at 24/7 Inbound Campaign, Providing assistance to the Sinusitis/Asthmatic patients with various Queries, Placing Orders while charging through Credit Card, Customer Services, E-mail Queries, Service Quality, receiving calls from all Over North America, UK, India and East & Western Africa.Main Responsibilities:• Medical Related U.S based Inbound Project (Sinus Wars) to treat the symptoms of Asthmatic and Sinusitis patients, plus B2B Lead Generation Campaign.• Manage large amounts of incoming calls• Generate sales leads• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods.• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.• Keep records of customer interactions, process customer accounts and file documents.

Islamabad, Pakistan

• Provided world-class offshore integrated customer care•Responsible for recruiting & hiring new staff.•Coaching and development of new staff in the HR department•Performance Evaluation •Strong organizational skills •Recruiting, screening and interviewing applicants•Screening interviews with qualified primarily exempt professional candidates from the internal job posting system and from external applicants•Screening out those candidates who do not meet the minimum qualifications for the specific job, recording reasons for rejection and informing the candidates accordingly. •Referring qualified applicants to the respective department manager, coordinating and scheduling interviews with others as needed•Preparing and updating employee personal files•To cope with the day-to-day transactions in the HR department.•A continuous track on Employee Inductions/Separations.•To remain in touch with the Insurance Company and to keep the company updated on the employees Status of the Insured employees.

Islamabad, Pakisatn

•Responsible for my own individual sales target with maintaining quality customer relations•Providing quality sales. Practising both quality and quantity•Responsible of providing Daily Progress report to the Team Lead in his absence.

Islamabad, Pakistan

•Communicated on a one-on-one basis with various clients in USA, UK, and Canada•Played an active roll in HR, IT, Dialer Admin, and Database•Managed a team of twenty plus individuals•Interviewed and hired employees•Responsible for composing various types of reports•Conducted regular appraisals for employees•Created manuals and Standard Operating Procedures (SOP) for departments and projects•Responsible for verification of decisions of all applications submitted by Sales•Provided extensive training and better understanding of Sales policies to the team•Experienced working under immense pressure and ensured that targets are met in time in accordance with management’s requirement •Undertook added responsibilities and special assignments•Trained and coached new/existing staff•Assisted the team members to meet their individual targets •Provided morale boosting and built confidence of all the team members•Maintained discipline and professionalism among the team members•Identified and shared the best practices with the team

Islamabad, Pakisatn

•Provided world-class offshore integrated customer care•Made outbound calls related to mortgage•Experienced working under immense pressure and ensured that targets are met in time in accordance withManagement’s requirement•Worked under the supervision of Team Lead and Operation’s Director and adhered to the procedures and guidelines of the project•Participated in the training programs and the daily coaching sessions•Achieved the quality and production standards for the project•Assisted Team Lead in helping others become successful•Undertook any added responsibilities and special assignments delegated by the Director