Shelter Case Manager
Detroit Rescue Mission Ministries Detroit, MIShelter Case Manager G-3 08/01/11 to 01/03/14• Supervised the operations of the shelter program with the assistance of available Resident Specialist, security personnel and volunteers, managed by the Executive Director.• Maintained and updated all intake procedures, shelter rules, compliance with shelter regulations, and admission and discharge procedures, for all participants. • Provided referrals for treatment, transitional or permanent housing, employment, job readiness, counseling and other services as needed.• Referred clients with pressing medical or mental health needs to the appropriate programs.• Ordered and maintained a supply of the following items: cots, mattresses, bunk beds, pillows sheets, pillowcases, towels, washcloths, hygiene kits and disinfectant, for the residents comfort and safety. • Maintained and provided statistics and reports for submission to the Director.• Prepared billing information for the administration regarding the shelter.• Maintained records to assure that files were completed. Made sure actions taken on behalf of, or services provided to, participants were documented timely, recorded support billing statements and administrative records and reports were made in a timely fashion.• Attended and participated in in-service educational and training, multi-disciplinary staff meetings and general staff meetings as required.
