Facility Manager 60+ accounts 1160 stallsProvide outstanding customer service to tenants and visitors. Interact with tenants and Property Management in a professional and courteous manner on a daily basis. Manage projects and special events, conduct vendor walks for project pricing. Prepare proposals for repairs and make recommendations to Property Manager. Workforce management, payroll reporting, claims reporting, OSHA and PCI compliance. Employee training on safety procedures, PPE, company policies and guidelines. Complete documentation for damage, injury and workers comp claims as well as documentation for employee discipline. Review and update budgets yearly. Additional responsibilities include monthly revenue collections, validation sales, monthly revenue reports, monthly sales reports, daily bank deposits, sales journals and cash applications, monthly key card reconciliation, monthly billing and daily account management to keep all records up to date and to ensure accurate billing. Scheduling shifts and breaks, ensuring special events are covered and run smoothly. Review tenant leases for accurate parking allocations and discounts. Maintain reserved parking data up to date. Conduct ticket audits, daily site inspections for safe issues and/or concerns. AP/AR follow up. Maintain supply inventory and reorder as necessary.

Assistant Facility Manager50+ accounts 2060 stallsSupervise a staff of up to 7 employees regularly, oversee proper cash handling procedures. Assist Manager with schedules, breaks, and employee related organization & paperwork, completing documentation and reports for any damage claims to equipment or property. Employee discipline and documentation as it relates to ABM Parking Services policies and procedures, Maintain OSHA and PCI requirements. Maintain established policies, procedures, objectives and quality assurance. Perform other duties and projects as assigned by management. Resolving customer complaints in a professional manner when applicable. Replenish POF automated machine, assist with validation sales and accurately record and report on daily sales reports. Maintain customer data base up to date, assist and/or provide administrative support, prepare monthly reconciliation and billing statements, prepare and submit end of the month sales and revenue reports. Prepare and submit daily paperwork such as shift reports, daily reports, and document matching forms, cash applications, refunds and daily bank deposits.

Lead Office Clerk100+ accounts 3425 StallsGeneral office duties, including but not limited to: monthly revenue collections, monthly keycard reconciliation, Daily revenue deposits, keycard activations, deletions & changes, Score4 keypunching additions, deletions & changes as well as preparing the monthly billing. Preparing and submitting document matching forms and overseeing proper cash handling procedures. Deal with and handle tenants’ requests and inquiries, interact with patrons of a multi-use facility communicate with Tenants via e-mail. Assist Manager with schedules, breaks, and employee related organization & paperwork and completing documentation and report for any damage claims to equipment or property. Assisting Parking Director with additional tasks as required.

Office Clerk50+ accounts- 1114 stallsGeneral office duties, including but not limited to: monthly revenue collections, monthly keycard reconciliation, Daily revenue deposits, keycard activations, deletions & changes, Score4 keypunching additions, deletions & changes as well as preparing the monthly billing. Preparing and submitting document matching forms and overseeing proper cash handling procedures. Deal with and handle tenants’ requests and inquiries, interact with patrons of a multi-use facility communicate with Tenants via e-mail. Assist Manager with schedules, breaks, and employee related organization & paperwork and completing documentation and report for any damage claims to equipment or property.

Parking AttendantVariety of duties included providing quality service for monthly parking customers and daily parking customers. Provide support to Manager with miscellaneous tasks in the Parking OfficeAs a Parking Attendant I was entrusted with cash and credit payments and was required to account for all tickets, vehicles and their payments for the day.

Managing case files to ensure all necessary legal & medical records needed were collected in order to file applications for state disability and federal disability as well as form n-400 for citizenship and waiver n-648. Kept clients informed about the progress of their case.

Handled multiple phone lines with high volume of incoming and outgoing calls. Contacted patients no longer enrolled in clinic services in order to identify problem areas within the clinics. Presented all data acquired using Excel to the marketing manager along with suggestions to solve the problems. Organized events that included various activities in order to promote the clinic locations and services offered

Received and processed all internet, phone and walk in orders. Worked with production to ensure order accuracy and organized delivery route to ensure speedy delivery. I also handled all customer concerns to keep customers returning by providing excellent service.

Running the front end and providing back up as a cashier when needed. Scheduled lunches and breaks in order to make sure all shifts were covered. Dealt with customer and employee concerns Handled all money requests from cashiers and all cash drop’s. As closing supervisor I closed out all registers and did all end of day procedures which included keeping inventory of cash box, safe and preparing bank deposits as well as all sales reports for management.