Develop and implement efficient internal workflows to optimize operational performance across multiple teams.Lead the adoption, training, and maintenance of CRM tools, ensuring seamless integration with existing systems and compliance across departments.Design and manage a pipeline tracking system, improving reporting accuracy and efficiency.Collaborate with cross-functional teams, including finance and communications, to produce updates and presentations for executive… Show more Develop and implement efficient internal workflows to optimize operational performance across multiple teams.Lead the adoption, training, and maintenance of CRM tools, ensuring seamless integration with existing systems and compliance across departments.Design and manage a pipeline tracking system, improving reporting accuracy and efficiency.Collaborate with cross-functional teams, including finance and communications, to produce updates and presentations for executive leadership.Regularly monitor and evaluate department objectives, ensuring alignment with overall organizational goals Show less

Documented and streamlined standard operating procedures (SOPs) to increase efficiency and improve team workflows.Spearheaded the implementation of CRM systems, training team members to effectively utilize tools for client and stakeholder management.Supported executive leadership by preparing detailed performance reports, analytics, and presentations to inform decision-making.

Directed month-end closing activities, including budgeting, variance analysis, and reconciliation of general ledger accounts.Evaluated and implemented accounting policies and procedures to improve efficiency and compliance.Collaborated with internal teams to plan, manage, and oversee accounting activities, including cash reconciliation, fixed asset management, and financial reporting.Developed and presented training materials to upper management on system upgrades and robotics… Show more Directed month-end closing activities, including budgeting, variance analysis, and reconciliation of general ledger accounts.Evaluated and implemented accounting policies and procedures to improve efficiency and compliance.Collaborated with internal teams to plan, manage, and oversee accounting activities, including cash reconciliation, fixed asset management, and financial reporting.Developed and presented training materials to upper management on system upgrades and robotics initiatives, enhancing team adoption and understanding.Worked closely with auditors to resolve material findings and ensure the accuracy of reporting. Show less

Performed daily accounting duties, including reconciliations and reporting, for a long-term government contract with the Department of Education.Prepared monthly transfer and portfolio reconciliations, ensuring accuracy and compliance with government standards.Streamlined accounting processes to increase time efficiency by 35% and reduce overdue suspense account balances by over 60%.Partnered with cross-functional teams to audit schedules and ensure accurate fund allocations.

Reviewed and analyzed borrower financial documents, hardship statements, and loan histories to determine eligibility for mortgage loss mitigation programs, including loan modifications, repayment plans, short sales, and deeds-in-lieu. • Assessed borrower qualifications for programs such as FHA, VA, USDA, and proprietary investor guidelines, ensuring compliance with regulatory requirements and servicing agreements. • Evaluated debt-to-income (DTI) ratios, credit reports, property… Show more Reviewed and analyzed borrower financial documents, hardship statements, and loan histories to determine eligibility for mortgage loss mitigation programs, including loan modifications, repayment plans, short sales, and deeds-in-lieu. • Assessed borrower qualifications for programs such as FHA, VA, USDA, and proprietary investor guidelines, ensuring compliance with regulatory requirements and servicing agreements. • Evaluated debt-to-income (DTI) ratios, credit reports, property valuations, and other financial indicators to assess risk and recommend appropriate workout solutions. • Prepared detailed underwriting decisions, including justifications for approval, denial, or counteroffers, based on analysis of borrower capacity, collateral, and willingness to repay. • Maintained compliance with all federal and state regulations, including CFPB, RESPA, and GSE guidelines, while mitigating risk for the organization and investors. • Communicated with borrowers, attorneys, and housing counselors to obtain necessary documentation and provide clear explanations of underwriting decisions. • Collaborated with foreclosure, collections, and customer service teams to ensure seamless execution of loss mitigation strategies. • Monitored approved loss mitigation plans to ensure adherence to terms and recommended next steps for non-performing accounts. • Utilized loan servicing and underwriting systems to document all actions and maintain accurate records for audit and compliance purposes. Show less

Managed a portfolio of over 300 REO properties, overseeing valuations and developing liquidation strategies.Conducted detailed market analyses to assess property values, optimize liquidation strategies, and maximize returns.Reviewed bids for property preservation and coordinated necessary repairs.Facilitated successful sales of low-performing assets, contributing to a 35% increase in operational profits.