Director, Customer Relations & Events (Benchmarks, Tradeshows, Conferences & Events)
Worked directly with C-level Executive Team and led design, comprehensive coordination, implementation, and management of all customer-facing events with key stakeholders to ensure world-class results, planning, and execution of events worldwide. Primary liaison to trade associations, vendors, and customers for all event-related logistics. Coordinated and managed relevant resources to execute benchmarks (demonstration of company’s ability to delivery mandatory technical contract requirements), strategic customer visits, formal oral Request for Information (RFIs) presentations, workshops, and industry trade shows and conferences. Ensured business strategy achieved in all aspects of planning and execution, including consistency of messaging, presentation style, brand identity, and graphics look and feel. Planned and deployed global Board of Directors Meetings and Investor Relations events in various locales around the world.• Forecasted and managed $3.2 million departmental budget, notwithstanding unexpected changes/requests.• Directed account development managers through benchmark process, including recommending on effective practices and strategies, resulting in 95% account renewal success rate.• Spearheaded all corporate customer-centric events worldwide, requiring deep understanding and respect for local cultural, religious, and regulatory norms.• Received the “2015 Public Gaming Research International Collaboration Award” for collaborative efforts resulting in significant benefits for the entire $250B+ lottery industry.• Hired and built superior team of worldwide event professionals.