Edith Miranda Email & Phone Number

Annapolis, Maryland, United States

Project Engineer supports the project management team on large scale commercial landscape construction projects.

• PROJECT MANAGER, ADMINISTRATIVE ASSISTANT & DRAFTERDelivered exemplary support engaging with customers, defining the scope of projects, andmanaging the life cycle of the process from inception through completion..
• Managed a portfolio of projects assisting with unique demands for each client.
• Collaborated with executives, stakeholders, and clients to define project goals.
• Led projects from estimation, to pre-construction, and construction.
• Utilized AutoCAD/Draftsight to create, print, and modify drawings.
• Resolved project specific problems effectively and efficiently.

Rockville, Maryland

• DESIGN CONSULTANTCollaborated with corporate and residential clients to define the scope of the project,present material options, and generate quotes based on customer selections. Communicatedwith interior designers.
• Educated customers on an array of interior products including: flooring materials,cabinetry, lighting, plumbing fixtures, tile, and accessories.
• Communicated with the client or appointed representative throughout the life cycle of theprocess.
• Conducted on-site product demonstrations, answered client questions, and addressedconcerns as they arose.
• Credited for establishing positive relationships that directly resulted in repeat and referralclientele.
• Forged strong relationships with contractors working on behalf of customers.

• INTERIOR DESIGN ASSISTANTCollaborated with the Designer to offer exceptional customer service while achievingpredetermined sales and service objectives. Generated estimates for clients, built 3D modelsto demonstrate.
• Established quality client relationships, defined furniture and design goals, and worked tobring visions to life.
• Customized portfolio presentations to the unique needs of the client.
• Determined client preferences such as architectural inclination, design favorites, and otherpertinent details.
• Highlighted products that aligned with client predilections.
• Maintained communication with clients post sale in an effort to secure repeat and referralbusiness.

• Maintained accurate directory for provider and phone extensions.
• Pleasantly greeted all callers and asked how to be of assistance.
• Provided new employees with voice and accent training to teach proper customer service etiquette.
• Educated customers how to use company systems, complete forms and obtain desired services.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.