Edith Mukholi Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

A) Service Delivery.B) Escalation Management.C) Continual Service Improvement.D) MS Exchange and O365 management.E)Vendor Management.F)Backup role for System Administrator.

Nairobi, Kenya

Key Responsibilities Systems Administration Vendor Management Service Level Management Problem Solving Escalation Management Team Leadership Management of Collaborative toolsServer Management: Deployment and management of enterprise server infrastructure through Vmware. MS Exchange 2013 and Office 365 administration. Monitoring and provisioning of EMC VNX storage to hosts. Routine backup of critical business systems using Veeam solution… Show more Key Responsibilities Systems Administration Vendor Management Service Level Management Problem Solving Escalation Management Team Leadership Management of Collaborative toolsServer Management: Deployment and management of enterprise server infrastructure through Vmware. MS Exchange 2013 and Office 365 administration. Monitoring and provisioning of EMC VNX storage to hosts. Routine backup of critical business systems using Veeam solution to data Domain. Performing DR tests as part of business continuity checks for critical systems. Enterprise active directory administration and maintenance. Management of monitoring and alerts systems for the Live and DR sites. Management and administration of the Bank’s antivirus (Kaspersky) through Security Center. Deploying of windows updates to ensure servers and PCs are up to date on latest patches and upgrades.Key Accomplishments; Involved in implementation of service desk systems that significantly reduced customer’scomplaints by 99% and increased customer satisfaction within a month. The same system wasalso adopted for appraisal review due to its quantitative nature. Facilitated in implementation of virtualization environment projects from rack mount serverswhich increased capacity and systems efficiency which in turn improved service delivery by 90%. Implemented a centralized printing solution across the bank network to reduce cost in relationto printing which reduced by 50%. and installation cost by 1.7M Implemented contract management systems which was adopted by procurement departmentwhich reduced last minute contract renewal and customer complaints by 99%. Implementation of Active Directory activity monitor system that would send alerts wheneverthere are changes in relation to an object in the AD. Implemented quotas on file servers which enabled departments to be able to monitor andmanage their respective shared folders space without involvement of IT resources. Show less

Nairobi Kenya

Key Responsibilities; Vendor Management:o Work closely with contractors and vendors in orders to ensure quality provision of ITinfrastructure while ensuring that the set deadline is met. Service Level Managemento Management, implementation, facilitate and setting up of branches regarding IT relatedinfrastructure according to the business expansion plan.o Handling convectional support issues from users.o Perform hardware and software upgrades as per the… Show more Key Responsibilities; Vendor Management:o Work closely with contractors and vendors in orders to ensure quality provision of ITinfrastructure while ensuring that the set deadline is met. Service Level Managemento Management, implementation, facilitate and setting up of branches regarding IT relatedinfrastructure according to the business expansion plan.o Handling convectional support issues from users.o Perform hardware and software upgrades as per the schedule Knowledge Management:o Building of an IT knowledgebase for staff including FAQs to handle dailytroubleshooting Team Leadership: Train users through informal session on the usage of the server resource Server Management:o Managed and monitor daily backup of the various servers available.o Managing of the Email server – Lotus and carrying out business continuity plan for thesame. Network Management:o Installation of Local Area Network (LAN) and Wide Area Network (WAN) for the newbranches.o Installation of security policies (VLANS) into the implemented network.Key Accomplishments Through my ITIL skills, I consolidated multiple ticketing systems, improving communication andticket turnover rate by 7% By efficiently managing the SLA I managed to improve support service level by 99%. I contributed toward network installation encompassing 150 workstations, 50 printers, and 4communication rooms with supporting infrastructure. Move was accomplished within 3 weeks. Using my negotiation skills, I managed to cut cost of various IT equipment by almost Kshs. 1,000,000.00. Show less

Kenya

Key Responsibilities; Service Level Management:o Handling of general supports call.o Deploying software on clients’ machines i.e. Lotus Notes, MS Office and other bankrelated applications.o Configuring and deployment of new ICT user end equipment’s e.g. printers, computers. Vendor Management: Managing of leased equipment including tracking of maintenance, liaisingon issues with the vendors. Being a team leader, was able to facilitate my team members to… Show more Key Responsibilities; Service Level Management:o Handling of general supports call.o Deploying software on clients’ machines i.e. Lotus Notes, MS Office and other bankrelated applications.o Configuring and deployment of new ICT user end equipment’s e.g. printers, computers. Vendor Management: Managing of leased equipment including tracking of maintenance, liaisingon issues with the vendors. Being a team leader, was able to facilitate my team members to deliver a project one week aheadof set deadline. Show less

Certification In Cybersecurity, Cybersecurity, Pass

Certificate, Vmware Esxi And Vsphere Admin, Pass

Training Certificate, 20742 - Identity With Windows Server 2016, Pass

Training Certificate, 20345 - 1 Administering Exchange Server 2016, Pass

Certificate, Fundamental Of Digital Marketing, Pass

Training that enable a person to take informed decisions and strategize online marketing efforts.

Certification, Cisco Certified Network Associate, Ongoing

Certificate, Project Management, Merit

Certificate, Learship Skills, Merit

Itil Course 2011, New Horizons Learning Institute, Certification

Certificate, Banks And Financial Institutions Induction Course, Merit

Bachelor'S Degree, Information Systems Technology, 3.0

Activities and Societies: Organized and Participated in Red cross campaign awarded a certificate of a job well done. Awarded a certificate.