- Répondre aux demandes des clients en matière d’organisation de leur vie quotidienne et de secrétariat privé, en personne ou par téléphone- Assurer l’interface avec l’ensemble des tiers, conseillers et prestataires requis pour l’exécution des demandes des clients- Maintenir et mettre à jour la base de données des tiers ainsi que les dossiers d’information les concernant- Assister dans la préparation des documents contractuels- Organiser et assurer le classement et l’archivage… Show more - Répondre aux demandes des clients en matière d’organisation de leur vie quotidienne et de secrétariat privé, en personne ou par téléphone- Assurer l’interface avec l’ensemble des tiers, conseillers et prestataires requis pour l’exécution des demandes des clients- Maintenir et mettre à jour la base de données des tiers ainsi que les dossiers d’information les concernant- Assister dans la préparation des documents contractuels- Organiser et assurer le classement et l’archivage des documents appropriés Show less

Responsible for carrying out a range of administrative support activities in an office environment.Duties;• Carrying out administrative duties with accuracy and speed.• Co-ordinating office maintenance issues relating to office equipment and repairs.• Developing and expanding administrative systems to meet company needs.• Maintaining administrative workflow.• Ensuring that all enquiries are fully responded to within a satisfactory timescale.• Dealing with queries on… Show more Responsible for carrying out a range of administrative support activities in an office environment.Duties;• Carrying out administrative duties with accuracy and speed.• Co-ordinating office maintenance issues relating to office equipment and repairs.• Developing and expanding administrative systems to meet company needs.• Maintaining administrative workflow.• Ensuring that all enquiries are fully responded to within a satisfactory timescale.• Dealing with queries on the phone, by email and social media. Answering and appropriately handling inbound phone calls and correspondence.• Planning and scheduling meetings and appointments.• Creating and maintaining filing and other office systems. Show less

May 17- DIARY MANAGER HMRC London, UK Responsible for prioritising and advance diary planning for the Director of Customs and Indirect Tax. Duties included: Entering agreed engagements/meetings into electronic diaries and arranging room bookingsKeeping diary up-to-date with all changes, including last minute changes each day to ensure thatan accurate is maintained.Performing clerical/ administrative duties as and… Show more May 17- DIARY MANAGER HMRC London, UK Responsible for prioritising and advance diary planning for the Director of Customs and Indirect Tax. Duties included: Entering agreed engagements/meetings into electronic diaries and arranging room bookingsKeeping diary up-to-date with all changes, including last minute changes each day to ensure thatan accurate is maintained.Performing clerical/ administrative duties as and when required, including answering the telephone, photocopying, scanning and filing, ordering of supplies, dealing with post or other tasks of a similar nature.Actively involved in organising internal and external meetings (SLTs), ensuring that all arrangements were in place.Ensuring that accommodation and travel arrangements were made effectively whenever required. Show less

Various roles August 08- May 17 DWP (Croydon, Streatham & Westminster) Diary Manager - Responsible for providing various support to a Senior HRBP, including strong diary management and minutes taking.Performance Officer - Responsible for supporting the management team in promoting and improving performance using key performance indicators to identify trends and patterns in relation to the Management Information… Show more Various roles August 08- May 17 DWP (Croydon, Streatham & Westminster) Diary Manager - Responsible for providing various support to a Senior HRBP, including strong diary management and minutes taking.Performance Officer - Responsible for supporting the management team in promoting and improving performance using key performance indicators to identify trends and patterns in relation to the Management Information. Work Coach – Responsible for managing a caseload claimants on short or long term unemployment into work as quickly as possible, delivering a professional, tailored, efficient and high-quality service to colleagues and customers and services digitally that meet the changing needs of claimants.Benefit Cap Advisor - Responsible for raising awareness of the Benefit cap amongst colleagues and claimants alike using a combination of weekly meetings, presentations and frequent informative sessions. Personal Advisor - Responsible for managing a caseload of 18-24 customers on long term unemployment, carrying out work focused interviews, helping them to identify realistic job goals and the steps required to overcome barriers to finding work. Show less

Actively involved in the daily operations aspects of various contracts to facilitate the achievement of demanding deadlines and deliverables. Main duties were to provide administrative support to up to 15 Operations and Area Managers and assist them towards the achievement of optimum service delivery standards to facilitate customer satisfaction and maximum revenue generation through contractual and non contractual works.

Initially with the overall responsibility of managing work schedules within the allocated timeframe to avoid financial penalties. Later became responsible for managing the reception on a different corporate contract.

The role involved the handling of all routine front-office functions, such as patient registration, telephone answering and responding to visitors enquiries and requests for services. Mainly responsible for co-ordinating all aspects of the facilities, Health and Safety and Fire Safety and being the primary contact in respect of all maintenance matters.

Had responsibility for leading and co-ordinating 4 staff, maximising sales opportunities in souvenir shop with every form of customer interaction, reconciling daily sales transactions and for carrying out monthly stock-taking. Ensuring the delivery of high standards of counter service including specifically advising on product selection, excursions, theatre shows, restaurants and places of interest for tourists; and dealing with guest enquiries. Consistently generated additional revenues… Show more Had responsibility for leading and co-ordinating 4 staff, maximising sales opportunities in souvenir shop with every form of customer interaction, reconciling daily sales transactions and for carrying out monthly stock-taking. Ensuring the delivery of high standards of counter service including specifically advising on product selection, excursions, theatre shows, restaurants and places of interest for tourists; and dealing with guest enquiries. Consistently generated additional revenues utilising thorough product knowledge and friendly sales techniques introduced to up sell, enabling a 20% increase in monthly commission takings. Created new sales records system to capture daily sales of sightseeing tours, theatre tickets and to accurately calculate commission entitlements. Show less

Temporary positions whilst studying. Performed all aspects of clerical duties i.e. creating and executing numerous projects using Word, Excel and PowerPoint, purchasing supplies, maintaining filing system and databases of personnel and client records. Planning, organising meetings to a schedule and providing meeting summary information and follow-up material to participants. Helping with marketing and recruitment activities. Played a pivotal role in the co-ordination of care workers visits to… Show more Temporary positions whilst studying. Performed all aspects of clerical duties i.e. creating and executing numerous projects using Word, Excel and PowerPoint, purchasing supplies, maintaining filing system and databases of personnel and client records. Planning, organising meetings to a schedule and providing meeting summary information and follow-up material to participants. Helping with marketing and recruitment activities. Played a pivotal role in the co-ordination of care workers visits to service users, ensuring the needs and requirements were not only accommodated but surpassed through the use of a rota system which provided a cost effective service utilising the available resources in the most efficient possible manner. Show less

Responsible for ensuring that all customer enquiries and bookings were promptly handled efficiently to maximise revenue.Proactively handled all bookings via telephone, fax, e-mail and websites and sent out confirmations.

Myhotel & Drury Lane Moat House (London) Reporting to Front Office Manager with general responsibilities for providing an excellent service to guests via both the counter and telephone.Monitoring cash transactions, ensuring the accuracy of daily transactions on the in-house systems and balancing the till each day and assisting with guests enquiries. Additionally responsible for the provision of training, support and advice to new and existing Reception team members.

Reporting to hotel owner, responsibilities included recruiting, training and monitoring staff, promoting and marketing the business, maintaining statistical and financial records; meeting and greeting customers; dealing with customer complaints and comments; Investigating and resolving problems, achieving profit targets, dealing with contractors and suppliers; ensuring security was effective. Substantially Improved return customer rates by offering attentive and personalised service… Show more Reporting to hotel owner, responsibilities included recruiting, training and monitoring staff, promoting and marketing the business, maintaining statistical and financial records; meeting and greeting customers; dealing with customer complaints and comments; Investigating and resolving problems, achieving profit targets, dealing with contractors and suppliers; ensuring security was effective. Substantially Improved return customer rates by offering attentive and personalised service. Established excellent relationship with neighbouring hotels, which generated regular business. Show less

Responsibilities included answering all incoming calls on the switchboard and transferring them to the appropriate person/department, supervising internal mail collection through individual mail slots, receiving and directing visitors to their appointments, ordering stationery and controlling issues, routine word processing and translation from English to French.

Reporting to Hotel Owner. Responsible for ensuring Reception runs smoothly at all times. Undertook training of Reception staff to ensure their full competency in the provision of excellent customer service and cashiering duties. Personally accountable for the balancing of till and reconciliation of daily transactions, dealing with guest queries and resolving complaints. Used strong skills in communication and negotiation to build mutually beneficial relationships with suppliers. Deputised for… Show more Reporting to Hotel Owner. Responsible for ensuring Reception runs smoothly at all times. Undertook training of Reception staff to ensure their full competency in the provision of excellent customer service and cashiering duties. Personally accountable for the balancing of till and reconciliation of daily transactions, dealing with guest queries and resolving complaints. Used strong skills in communication and negotiation to build mutually beneficial relationships with suppliers. Deputised for owner when required.Ensured excellence in performance standards and all services fully meet customer expectations. Show less