Edith Omaña C. Email and Phone Number

Responsible for the distribution and supply of AT&T and MOVISTAR customers through adequatedemand planning and inventory management through the CPFR (Collaborative Planning, Forecasting and Replenishment) process, working on continuous customer service improvement through weekly meetings with customer.

Management of Local DC Inventory, in order to minimize the supply lead time of new customer orders, process includes since entering replenishment orders in the system, inventory management and distribution, until delivery follow up.Responsible of System migration process from Oracle to SAP, New system implementation andtraining to Business Operations area.Responsible of placing orders to all Asia plants and monitor them, including orders for all Mexico,Central America and Caribbean customers, as well as internal orders for MKT purposes, service orproduct testing. Order Management activities including the order entry in the system and follow up in Oracle and SAP; Daily support with the plant in order to give them visibility in order book and demand.

Responsible of daily execution of Order Management activities, for Telcel and Caricam customers, ensure that orders and planning in the systems are updated according to the processes and local guidance, following Inventory Flow Throw process for America Movil (Telcel) customer in México.Collaboration Manager support by loading customer orders in SAP, reviewing demand and availability in the plant to get confirmation of production of the orders entered; Deliveries coordination with the plant, ensuring all deliveries meet the requirements and quality for customer satisfaction. In case of delivery issues, provide direction to the plant and Logistic provider on corrective actions required.Supervision of the delivery process until deliveries arrive to customer warehouses, maintaining communication with the customer and attending as soon as possible any unexpected problem presented in the delivery time, providing the customer a solution according with their needs.Monitor and ensure that customer complaints are attended within a maximum of one day, give follow up all the cases and communicate to the customer the appropriate corrective action taken.

Responsible of the invoicing for each delivery done to the Mexican customers, invoicing management and implementation of electronic invoicing according with the requirements of the Mexican law; ensure that all the invoices comply with the fiscal and legal requirements and also with customer requirements; also in charge of sending invoices to the customer according to scheduled deliveries.Creation and posting of credits, debits and re-invoicing process, according to the requirements and request of F&C; creation, update and managing of billing reports, administration of XML files generated with electronic invoicing and load them into customer portals according with their specific requirements and Free of Charge orders management.Shipments follow up until delivery in customers warehouse; customer support in specific cases at the deliveries, such as sending spare parts, problems with packaging, transit and manufacturing damages or missing units at the delivery.

Responsible of coordinating Billing activities, verify all invoices contain the correct information and ensure they comply with the legal and fiscal requirements according with the Mexican laws or the different countries of Latin America. Management of Electronic invoicing according with Mexican law requirements.Verify all invoices are delivered to the customers in the agreed lead time, following all the steps and lead times marked in the billing process. Supervise and manage that the Billing Coordinators in the area comply in a timely manner with the monthly delivery of invoices.Creation of credits and reinvoicing requested by customers and Finance area. Receive and process new contracts and renewals from the customers, load them into the system and invoice them when needed. Creation, management and analysis of different reports of Billing area (daily, weekly and monthly).Support, trainings and Web conference sessions to Business Centers managers in Latin America and México in activities or doubts related to invoicing, use and update of the system and new processes.

Administration, coordination and follow up of the purchase/sale process generated by the distributors; customer service, give support to the development of activities and follow up for procedures of the operational area, coordination of processes to follow up projects.Elaboration of reports, balances, and follow up of the collection and payment plan of distributors supporting managers in all aspects of Order to Cash process. Management and organization of the facilities, contact and negotiation with suppliers; invoicing and collection to customers. Executive assistant, coordination of meetings, elaboration of reports directly with managers and directors of the company. Logistic coordination of events, seminaries and courses, as well as participation in Expos and fairs.