Supported the abandoned property unit located in the accounting department. This position had heavy volume multiple complex processes with production deadlines. Received daily inquiry calls from insured’s and agents nationwide. Participated in emergency back-up supported for The National Catastrophe Call Center during hurricane season and other catastrophic events. Processed stale dated checks. Reviewed claim files and invoices for accuracy. Directed claims discrepancies to claim managers or compliance managers for further handling. Screened calls and directed calls to the appropriate divisions. Review abandoned property processes and create job aids and designed process improvements. Performed basic mathematical calculations to determine accurate payments. Sorted and distributed mail. Maintained files and organized documents. Called customers and vendors regarding stale dated checks. Reissued, cancelled and escheated checks. Remitted funds to the State Treasury. Maintained quality and compliance in workflow. Updated claim files, databases and spreadsheets. Provided support to different accounting departments. Provided additional support to team members during heavy volume season. Promoted in 2010 for team leadership Performance bonuses in 2009 for identifying a profit loss. Received 1 of 5 Allstate Chairman’s Award in 2006. Designed a process that improved compliance and productivity within the abandoned property process.