• Assist with order processing, tracking shipments and updating weekly reporting• Work with current and potential suppliers to prepare and conduct quote requests and place purchase orders• Assist supply chain and logistics process for the development of new products, shipment and delivery, and returns on products• Assist with inbound logistics, booking and tracking shipments• Assist with customs clearance documentation• Analyze various supply chain costs to help identify areas of improvement• Review inventory levels and flag items with low stock• Monitor material stock levels & suggest order replenishment

• Directed the company’s sales strategy, resulting in a 50 % sales increase in annual profit.• Developed and implemented marketing campaigns for social media expanding 40% of the Latin market.• Prepared annual sales reports and presentations to external stakeholders (English schools, Colleges and Universities in Canada). • Co-ordinated, assigned and reviewed the work activities (data entry, follow up with customers, and selling processes), of three (3) international representatives.• Implemented a new Customer Relationship Management system (CRM) to manage the customers and sales data.• Interpreted Canadian education processes to Spanish speaking clients. • Acquired and evaluated new suppliers to reduce operating costs (i.e. external marketing company, web developer, IT company and call center).

• Executed merchandising programs at the store level.• Displayed, verified price, arranged products in-store in accordance with First In, First Out (FIFO) procedure.• Communicated directly with retail partners including FreshCo, Metro, Shoppers, No Frills, 7-eleven and Loblaws.• Maintained or modified planograms, pricing, and POS for SKUs at 100% accuracy.• Participated in the logistics problem resolution, achieving accurate on-time delivery to the retail stores (going from 3 to 4 stores per day).

• Led, coordinated, and executed Master Data processes in 300 distribution centers.• Maintained up-to-date price for more than 10,000 SKUs in SAP. • Provided 24/7 remote support service to sales area located in the distribution centers.• Defined, planned, and developed an automated workflow system for price installation, improving price accuracy, reducing error in operations and increasing sales by 10%.• Created KPI dashboards and presented to senior leaders monthly.• Used critical thinking skills to break down problems, evaluate solutions and make decisions.

• Led a project to create a customer, going from a manual to an automatic process (project: workflow system to create a customer)• Participated in cleansing of the 1.5 M customer data base.• Analyzed customer data information in order to categorize their format correctly (types of formats: detail, convenience stores and supermarkets).• Participated with IT department in massive uploads of customer databases in SAP and STICC (internal ERP systems)

• Managed inventory control levels including annual cycle counts using hybrid process (handheld and manually).• Ensured compliance of the KPIs (shipping, order, inventory accuracies, order time-to-fill, inbound receiving time).• Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes. • Provided coaching and feedback to a team of 12 warehouse associates. • Trained new staff on job duties, company policies, and safety procedures. • Resolved work issues related with the warehouse and logistics operation.

• Administered the Quality Management System of the company.• Performed Internal Audits based on ISO 9000 compliance.• Documented procedures for inventory, storage, and delivery of products.• Trained employees in subjects related to Quality (ISO 9001: 2008, Quality tools, 5S, and Six Sigma).