Edith Silva
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Edith Silva Email & Phone Number

Director of Operations at SPS at SPS
Location: El Paso, Texas, United States 7 work roles 2 schools
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Current company
SPS
Role
Director of Operations at SPS
Location
El Paso, Texas, United States
Company size
919 employees

Who is Edith Silva? Overview

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Quick answer

Edith Silva is listed as Director of Operations at SPS at SPS, a company with 919 employees, based in El Paso, Texas, United States. AeroLeads shows a matched LinkedIn profile for Edith Silva.

Edith Silva previously worked as Director Of Operations at Sps and Sr. Business Unit Leader at Datamark, Inc.. Edith Silva holds Bachelor’S Degree, Business Administration from University Of Phoenix.

Company email context

Email format at SPS

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SPS

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Profile bio

About Edith Silva

A self-motivated and enthusiastic leader with over 15 years of experience managing operations in BPO industry. Possesses ability to analyze performance of diverse operations to create and implement internal controls. Adapts rapidly and effectively to changing business requirements and demanding deadlines. Strong leadership skills and customer-centric.

Current workplace

Edith Silva's current company

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SPS
Sps
Director of Operations at SPS
france
Website
eurosportbet.fr
Employees
919
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7 roles

Edith Silva work experience

A career timeline built from the work history available for this profile.

Director Of Operations

Current
Sps

El Paso, Texas, United States

May 2020 - Present

Project Leader

Datamark, Inc.
  • Maintain excellent customer relationships in order to enhance customer satisfaction
  • Manage financial aspect of assigned projects.
  • Enforce established Company policies, standards and guidelines pertaining to production, client needs and expectations
  • Detailed knowledge of assigned projects, procedures, work instructions, established goals and Customer Service Level Agreements
  • Lead operational Six Sigma projects utilizing DMAIC methodology.
  • Develop Business Process… Show more
Jan 2013 - Aug 2016

Supervisor

Datamark, Inc.
  • Monitored workflow
  • Implemented quality methodologies
  • Consistently maintained Quality metrics at 99% accuracy and above in client contractual service level agreements
  • Monitored employee performance
  • Served as a subject matter expert for specific client accounts
  • Provided support in technology improvement initiatives
Mar 2008 - Dec 2012

Quality Coordinator

Datamark, Inc.
  • Developed and implemented quality improvement activities and policies
  • Handled escalated client issues
  • Supported product knowledge consistency and 99.5% quality objectives through daily monitoring sessions.
  • Performed data analysis and implemented rebuttal process
  • Improved project quality from 93% to 99.5%
Jan 2006 - Mar 2008
Team & coworkers

Colleagues at SPS

Other employees you can reach at eurosportbet.fr. View company contacts for 919 employees →

TG Tanaisha Gilchrist Tanaisha Gilchrist Colleague at SpsBrooklyn, New York, United States, United States View → KB Katja Berger Katja Berger Colleague at SpsNuremberg, Bavaria, Germany, Germany View → JC Juana Cuellar Juana Cuellar Colleague at SpsBrooklyn, New York, United States, United States View → RM Rick Meyer Rick Meyer Colleague at SpsParsippany, New Jersey, United States, United States View → RT Réka Tóth Réka Tóth Colleague at SpsKapuvár, Győr-Moson-Sopron, Hungary, Hungary View → JW Jacqueline Weaving Jacqueline Weaving Colleague at SpsSwindon, England, United Kingdom, United Kingdom View → CP Canh Phan Canh Phan Colleague at SpsVietnam, Viet Nam View → CS Caterina Saccone Caterina Saccone Colleague at SpsMilan, Lombardy, Italy, Italy View → EM Elizabeth Muller-Vergara Elizabeth Muller-Vergara Colleague at SpsZurich, Switzerland, Switzerland View → CO Clare O'Halloran Clare O'Halloran Colleague at SpsGreater London, England, United Kingdom, United Kingdom View →
2 education records

Edith Silva education

FAQ

Frequently asked questions about Edith Silva

Quick answers generated from the profile data available on this page.

What company does Edith Silva work for?

Edith Silva works for SPS.

What is Edith Silva's role at SPS?

Edith Silva is listed as Director of Operations at SPS at SPS.

Where is Edith Silva based?

Edith Silva is based in El Paso, Texas, United States while working with SPS.

What companies has Edith Silva worked for?

Edith Silva has worked for Sps and Datamark, Inc..

Who are Edith Silva's colleagues at SPS?

Edith Silva's colleagues at SPS include Tanaisha Gilchrist, Katja Berger, Juana Cuellar, Rick Meyer, and Réka Tóth.

How can I contact Edith Silva?

You can use AeroLeads to view verified contact signals for Edith Silva at SPS, including work email, phone, and LinkedIn data when available.

What schools did Edith Silva attend?

Edith Silva holds Bachelor’S Degree, Business Administration from University Of Phoenix.

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