Edith Silva Email & Phone Number

El Paso, Tx, Us

El Paso, Texas, United States

• Maintain excellent customer relationships in order to enhance customer satisfaction • Manage financial aspect of assigned projects. • Enforce established Company policies, standards and guidelines pertaining to production, client needs and expectations • Detailed knowledge of assigned projects, procedures, work instructions, established goals and Customer Service Level Agreements• Lead operational Six Sigma projects utilizing DMAIC methodology.• Develop Business Process… Show more • Maintain excellent customer relationships in order to enhance customer satisfaction • Manage financial aspect of assigned projects. • Enforce established Company policies, standards and guidelines pertaining to production, client needs and expectations • Detailed knowledge of assigned projects, procedures, work instructions, established goals and Customer Service Level Agreements• Lead operational Six Sigma projects utilizing DMAIC methodology.• Develop Business Process Management System documentation• Certified Six Sigma Yellow Belt (Dec 2013)• Certified Six Sigma Green Belt (Nov 2014)• Provide staff leadership/development Show less

• Monitored workflow • Implemented quality methodologies• Consistently maintained Quality metrics at 99% accuracy and above in client contractual service level agreements • Monitored employee performance• Served as a subject matter expert for specific client accounts• Provided support in technology improvement initiatives

• Developed and implemented quality improvement activities and policies• Handled escalated client issues• Supported product knowledge consistency and 99.5% quality objectives through daily monitoring sessions. • Performed data analysis and implemented rebuttal process• Improved project quality from 93% to 99.5%

Bachelor’S Degree, Business Administration

Information Technology

Activities and Societies: Data Support Specialist certification