Edith Valadez Email & Phone Number

Houston, Tx, Us

United States

Test all new implementations to the system and confirm accuracy.

Review final bill accounts, created write off on accounts and assigned them to corresponding agencies. i.e. small claims, collection attorney, collection agencies.

Credit and Collections Analyst 2002-2008Responsible for making collection calls on past due accounts and skip tracing customers using LexisNexis, TransUnion, HCAD, and Q-SentAssisted in following up with investigating balance transfer disputes to prevent PUC complaints.Assisted in investigating accounts with required dunning level and coordinate with disconnect group if disconnects were neededAssisted in developing and defining the write off process and procedures which included generating weekly reports of outstanding balances for escalated collections groups (write off, small claims, legal, outside collections agency, etc.)Created BW reports to help support the function of balance transfers, small claims county selections, monthly report indicating amount and type write off preformedWorked as part of the credit and collections initiative team to revamp the collections process

Review business, functional, and technical requirements for impact analysis during test planningCoordinate meetings with project managers and stakeholders to set expectations, gather information, and identify and overcome potential risks related to system changes and project timelinesIdentify test scenarios, develop test scripts, perform data mining and coordinate test execution Communicate issues and concerns to appropriate parties based on analysis and defectsPerform post production, to ensure system changes produce expected resultsLead UAT efforts in various projects most recent include Pre-Pay, Non-Commodity Billing Products, Loyalty Referral Program, Correspondence Changes for Billing and Payment Options, and DPP Enhancements for A/R ManagementAssisted in developing business guidelines for ne Pre-Pay Customers program to ensure compliance with PUC rules

Audited Internet accounts for accuracy in billing and interfaced with several departments to develop processes to correct system issues based on root cause analysisProposed departmental cross training, which resulted in increased customer service satisfaction after implementation and was instrumental in decreased customer billing disputes and increased receivables by proactively seeking out and correcting billing issues

Created business plan and managed daily operations including supervision of five employeesResponsible for all accounting functions and marketing duties including developing a billing and invoicing system to target prospective clientsDrafted annual proposals for submission to did on contracts with local area school districts

Business Management Supervision Today, A

Education record

Education record

Real Estate/Property Management, 2003