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HR professional with expertise in managing global call center operations, resource/capacity planning, training development and facilitation, knowledge management & quality assurance solutions, and customer satisfaction surveys.Specialties: Call Center Operations, Instructional Design, Training Facilitation, Project Management, Performance Consulting, Needs Assessment, Human Resources Service Delivery, Organizational Development, Change Management, Strategic Planning
Soda Belle Botanicals
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Semi RetiredSoda Belle Botanicals Jan 2018 - PresentHouston, Texas, United StatesSelf employed business owner
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Infrastructure Mgr, Hr Service Delivery - Global Customer ServiceJp Morgan Chase May 2005 - Feb 2022Manage infrastructure support (including training, quality assurance, IVR, capacity planning, and knowledge management) for the HR Service Delivery/Global Customer Service Team. -
Training Manager & Quality Mgr, AccesshrJp Morgan Chase Feb 2003 - May 2005Managed the training and quality functions for accessHR, the HR Contact Center for JP Morgan Chase employees and former employees.
Edith Walker Skills
Frequently Asked Questions about Edith Walker
What company does Edith Walker work for?
Edith Walker works for Soda Belle Botanicals
What is Edith Walker's role at the current company?
Edith Walker's current role is Small Business Owner.
What is Edith Walker's email address?
Edith Walker's email address is ed****@****ase.com
What is Edith Walker's direct phone number?
Edith Walker's direct phone number is +121283*****
What skills is Edith Walker known for?
Edith Walker has skills like Change Management, Employee Training, Training, Organizational Development, Human Resources, Leadership, Management, Performance Management, Call Centers, Quality Assurance, Project Management, Vendor Management.
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Edith Walker
Care Manager Iii At Houston Methodist Coordinated Care At Houston Methodist HospitalUnited States -
Edith Silver Walker
San Francisco, Ca
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