Edith Ward Email & Phone Number

Dynamic and results-oriented leader with over 16 years of experience in International Customer Service and nearly a decade in Management, specializing in Business Transformation and Change Management. Expert in driving large-scale organizational transformations and supporting IT initiatives, including ERP system consolidations, to align operations with strategic business goals. Proven ability to enhance customer experience, optimize processes, and lead cross-functional teams through periods of significant change. Skilled at implementing Six Sigma, TQM, DMAIC and the KJ Method to deliver cost reductions, improve service delivery, and ensure seamless transitions. Recognized for strategic leadership, problem-solving, and successfully executing high-impact projects that drive business growth, operational efficiency, and customer satisfaction.Skills:• Business and Customer Service Transformation• Change Management• Strategic Planning and Execution• Six Sigma, TQM, DMAIC, and KJ Method Expertise• Process Optimization and Automation• ERP Systems Integration (SAP Expert)• Team Leadership and Development• Cross-functional Collaboration• International Market Management• Budget Management and Cost Reduction• Inhouse, Vendor, and Outsourced CS Team Management• Data-Driven Decision Making• Crisis Management and Problem Resolution• Multilingual: English, Italian, French, Spanish, TwiEmail: eward2022@yahoo.com