Edith Gutierrez Email & Phone Number

Fremont, Ca

Office Assistant for the Assistant Superintendent of Instructional Services. Prepare and handle correspondence, reports, manage calendar and schedule meetings. Prepare documents for all meeting supervised by the department. Answer calls an assist parents with concerns and create a tracking system for depatment. Request paperwork for appels and submit packet for review. Maintain and update record and files documents appropriately and in a timely manner. Maintain depatment budget and monitor actual expenses. Exhibit good judgement and discretion in handlinig confidential matters. Perform special research and projects as assigned. Code, enter and submit requisitions as well as request for leaves. Maintain and keep track of Staff Development hours for all district credentialed employees. create sign-in sheets, update hours as received proper docmentation from certificated personnel. Submit In Lieu Of forms for approval, enter professionla development workshops to the ERO's system, submit quarterly updates to short of hours staff, verify and code timecards for Paraeducators.While working in the Induction Department I worked directly with new teachers who are working on clearing their Preliminary Teaching Credential. I assisted about 108 Participating Teachers and 55 Support Providers. Update and manage a transcript tracking system, manage a calendar, prepare and coordinate meetings such as Orientations, Colloquium,and Best Practices. Assisted with requisitions, creating FACT binders, CSUEB registration, Monthly Newsletter and Activity logs. Updated the Induction web page. Assisted the Induction Coordinator with updating all department forms. I verified the Instructional Minutes for Elementary Education Department as well as being the assistant for the PAR Department.

Loss Mitigation Department

Handle complex and sensitive inquiries from external and internal sources. Manage a portfolio of about 130 unit and $3million in balance with 120 to 4000 days past due. Knowledge of FDCPA. Nurture and maintain client relationships as a result of extensive interaction and strong communication skills and customer service. Provide information that may require interpretation in Spanish of rules and guidelines and explanation of contracts over the phone. Determine a suitable work-out plan for customers experiencing financial hardships. Submit accounts for repossession after intense skip tracing. Maintain monthly payers with arrangements over the phone via check, Western Union, Money Gram, Wire funds and online payments to satisfy account. Approve settlements for accounts. Professionally make calls and complete system notation. Complete the necessary paperwork and forward to the corresponding department to update account and system. Received a promotion from Senior Collector to Team Lead in the Collateral Recovery Department. Manage a crew of eight employees. Prepare and distribute employee announcements, reports, agenda and communications frequently confidential. Interview and prepare new hire packet and training. Compose correspondence pertaining the department and company. Assist with preparation and monitoring calls and employees. Prepare a suitable collection plan for each collector depending on their location or responsibilities. Responsible for submission of paperwork needed for legal, agency, and impound accounts; prepare paperwork for satisfaction, EWO, and verification of judgment. Maintained incoming resume, schedule and assist with interviews. Schedule monthly meetings and prepare agenda. Prioritized and manager multiple projects simultaneously and follow through on issues in a timely manner.

Achieved a promotion from Administrative Assistant to Collector. Collect on accounts from one to 90 days past due with a portfolio of over 350 units. Provide excellent and friendly customer service internal and external customers. Effectively skip trace accounts utilizing customer files and computer programs provided by the company. Plan and organized field visits to different customers to follow up with defaulted accounts and negotiate adequate arrangements to bring account current. Accurately underwrite contract and verify new customers and current refinancing loans. File new files alphabetically and or numerically. Encrypted and organized loan documents to company standards. Greeted and assist customers with questions and referred them to the right department or staff member. Made calls with professionalism and outstanding customer service. Order and maintained office supplies, copiers, faxed, and printers. Maintained calendar, correspondence, and personal files. Answer telephones and transfer to appropriate staff member. Organized and catered board meetings. Prepared monthly expense report, branch Accounts Payables and determined the reduction of expensed when ever possible. Responsible for verification of new deals. Communicated daily with surrounding dealerships with the highest degree of professionalism and courtesy to build excellent and lasting relationships.

Process PO's, alphabetically and numerically file invoice to corresponding vendor. Process and approved check run two times a month. Pick up and deliver all correspondence and distributed to corresponding staff members. Verify all invoices, attached and file with corresponding file. Communicate with Supervisor to identify any system problems and update any information. Accurately monitor and verify all vendor discounts to avoid loss to the company. Review weekly invoice and register for G/L coding discrepancies. Verify and approved expense report. Received a promotion from Administrative Assistant to Accounts Payable but continue to be back up Administrative Assistant when necessary. Performed clerical and receptionist duties, such as screened calls, verify and record information, greeted visitors, create and track office activities, manage cell phones for company.

Responsible for cash-drawer balancing at opening and closing time. Process deposits, withdrawals, sell of cashier checks, loan payments, and sale of savings bond. Acquire a promotion to ATM and Safe Deposit Box Custodian. Balance and service ATM machines. Process paperwork needed to open and close a safe deposit box. Exceeded weekly goal for new, personal and business accounts and referral of personal loans. Performed cash advance from credit cards for customers. Identify fraudulent activity to prevent losses to the bank. Address customer's questions and concerns with professionalism and referred to appropriate internal source for resolution. Marketing for new business accounts. Identifying and selling banks products and services beneficial to customers needs.

General Education

Computerized Accounting, Business

This is a vocational school. I took courses in MS Word, MS Excel, Business, Accounting and Administrative Work/Ethics.

Diploma, College Prep