Edith Johnson Email & Phone Number

Partner with various internal organizations to identify and resolve data integrity issues and assure continuous improvement of reporting efficiency. Analyze and report global headcount information to CEO to enable sound business decisions pertaining to staffing for growth. Provide ad hoc data specific reports to all levels of company management.• Increased productivity, timeliness and efficiency by working with IT to automate monthly manual reporting processes.• Created positive strategic partnerships with Product Managers in various the business units by analyzing and determining their specific reporting requirements.• Increased customer satisfaction by reducing the reporting service level agreement time by approximately 40%.

Assessed training needs and designed, delivered and evaluated training as needed. Coordinated and conducted application testing and end-user software training. Served as liaison between internal customers and IT to analyze and resolve data integrity issues using Business Objects and Cognos applications. Processed Data Security requests for internal customers including all levels of company management.• Improved productivity approximately 30% by partnering with the internal Learning organization to create an on-line training module for user community.• Provided consulting functionality to internal users; including all levels of management.• Worked progressively with international employees to resolve complex solutions.

• Provided application testing for deployment of new ordering system.• Coordinated employee training upon deployment of new ordering system.• Acted as liaison between user community and IT by analyzing, researching and resolving issues.• Provided metrics to upper management concerning the ratio of success for integrity problems identified, tested and resolved.

Researched, analyzed and resolved any/all issues pertaining to data cleansing and migration. Partnered with IT and internal customers to coordinate their special reporting requirements. Provided database support for NCR’s global product line.

Coordinated the release of Financial and Retail industry products between plants and sales force. Translated complex technical documentation from plants into user-friendly terminology for sales force. • Increased productivity by 50% by developing and facilitating the printing of a Quarterly Sales Price Book that enabled the sales force to have the pricing information readily available while at customer sites.• Developed FAQ template pertaining to the ordering process. Reduced sales force need to continually call in to ask questions pertaining to sales process.

Successfully performed in a variety of administrative roles including Accounts Receivable, Order Entry, Customer Support, Report Creation and Distribution, Database Maintenance, Process Implementation Coordination.

Ma, Management

Bs, Marketing