Edith Johnson Email & Phone Number

• Partner with various internal organizations to identify and resolve data integrity issues and assure continuous improvement of reporting efficiency. Analyze and report global headcount information to CEO to enable.
• Increased productivity, timeliness and efficiency by working with IT to automate monthly manual reporting processes.
• Created positive strategic partnerships with Product Managers in various the business units by analyzing and determining their specific reporting requirements.
• Increased customer satisfaction by reducing the reporting service level agreement time by approximately 40%.

• Assessed training needs and designed, delivered and evaluated training as needed. Coordinated and conducted application testing and end-user software training. Served as liaison between internal customers and IT to.
• Improved productivity approximately 30% by partnering with the internal Learning organization to create an on-line training module for user community.
• Provided consulting functionality to internal users; including all levels of management.
• Worked progressively with international employees to resolve complex solutions.

• Provided application testing for deployment of new ordering system.
• Coordinated employee training upon deployment of new ordering system.
• Acted as liaison between user community and IT by analyzing, researching and resolving issues.
• Provided metrics to upper management concerning the ratio of success for integrity problems identified, tested and resolved.

Researched, analyzed and resolved any/all issues pertaining to data cleansing and migration. Partnered with IT and internal customers to coordinate their special reporting requirements. Provided database support for NCR’s global product line.

• Coordinated the release of Financial and Retail industry products between plants and sales force. Translated complex technical documentation from plants into user-friendly terminology for sales force.
• Increased productivity by 50% by developing and facilitating the printing of a Quarterly Sales Price Book that enabled the sales force to have the pricing information readily available while at customer sites.
• Developed FAQ template pertaining to the ordering process. Reduced sales force need to continually call in to ask questions pertaining to sales process.

Successfully performed in a variety of administrative roles including Accounts Receivable, Order Entry, Customer Support, Report Creation and Distribution, Database Maintenance, Process Implementation Coordination.

Ma, Management

Bs, Marketing