Edith Estrada Email & Phone Number

Riverside, California, United States

»Lead three offices (located in Corona, Riverside, Jurupa Valley) staffing, operations, and logistics with support of delegating tasks and responsibilities to Associate Team Leaders based on their strengths and expertise, fostering their professional growth and ensuring efficient management across offices.»Develop and implement office - level growth plans, client growth target partnering with fellow Multi- Unit Team Leaders and District General Manager (DGM). Exceeded over 10% of virtual components original target goal in one season.»Assist District General Manager in recruitment and hiring process, including , reviewing resumes, conducting interviews, and selecting qualified candidates from receptionist , tax professionals, and associate team leaders. Coordinate employee onboarding and orientation, ensuring that new hires receive necessary training and coaching while holding accountable to execute Standard Operating Procedures (SOP). »Analyzing expense, service, labor and product reports daily across all offices, elaborate strategic plans and execute in a timely manner to make positive impacts in three offices. Maximized returns versus labor, with the top office out of 16 with a 90% conversion rate.»Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices. »Prepare tax returns for clients across 3 office locations and virtually

Riverside, California, United States

» Increased virtual components of 20% towards office growth» Ensure all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals» Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience» Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

Zacatecas, Mexico

» Successfully spearhead campaigns on social media platforms: Facebook, Instagram, Whatsapp in both English and Spanish » Oversaw online presence of company’s brand, engaged with users in a friendly manner that goes along with the companies values, strengthen customer relationships.» Conducted marketing and promotion strategies, resulting in the company increasing in sales not only Mexico but also entering American market.

Riverside, California, United States

Entrusted to be both the face of Enterprise by providing excellent customer service to our customers and partners as well as operate behind the scenes in finances, management, marketing. I had the privilege to be apart of a growing branch with 280 fleet at the time, where we collectively as a team made strategies to see an increase in our individual and branch sales.

Riverside, California, United States

At the College of Engineering, I served as a graduate assistant which meant being the right hand to the Dean of Engineering and Assistant. Together, we hosted events, organized all meetings, bookkept finances, collaborated with professors, staff, and students. My job was to make everyone's job a tad easier, I would effectively administrative all tours, schedules, and assist any other department that needed help.

3610 Central Ave, Riverside Ca 92506

»Earned Top Inside Sales Agent , effectively communicating with potential lead»Used CINC program with hundreds of leads daily to convert them to high profile appointments » Continuously followed up with the leads, real estate agents, loan officers, and our broker to ensure our client satisfaction

California Baptist University, Riverside, Ca

Along with ten other members, we initiated the Jabs School of Business' Business Plan Competition. The biggest event of the year, that allows business students to showcase their entrepreneur abilities. I am on the executive committee for this event, where we ensure that deadlines are met of the other committees. In addition to, reach out to faculty and students to participate in any school events, including guest speakers, job fairs, and other business related gatherings.

Riverside, Ca

» Provide customers with quick, satisfying personalized meals» Prepare proportional fresh food before opening and plan for following day before closing» Mastered the computer systems to effectively handle transactions

Riverside, California, United States

»Deliver warm and welcoming first and last impressions that exceeds clients needs. Being top rated Client Service Professional in overall office performance.»Use client matching software to effectively match clients with the best Tax Professional for their needs»Multi-task in cash register transactions, provide clients with completed tax returns, and schedule appointments.