Isd/Ux Research Consultant
CurrentDepartment of Veterans Affairs -Improving the experience of Veterans and the providers who serve them by implementing best practices in learning and user experience research and design.
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@ukg.com
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Edith S. is listed as Strategic Experience Research Leader, Research Program Developer, Instructional Systems Designer at FreshTracksHX, based in Miami-Fort Lauderdale Area, United States, United States. AeroLeads shows a work email signal at ukg.com, phone signal with area code 931, and a matched LinkedIn profile for Edith S..
Edith S. previously worked as ISD/UX Research Consultant at Freshtrackshx and Sr. User Experience Researcher at Liberty Mutual Insurance. Edith S. holds M.Ed., Educational/Instructional Media Design from Uga Mary Frances Early College Of Education.
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20 years honing skills that deliver impactful customer insights.Strategic Experience Research leader and contributor for agencies, start-ups, and established corporations. Deep experience in SAAS, e-commerce, B2B, intranets, online communities, and online instruction. Skilled at managing entire project/process, while implementing UX research from concept to execution. Passionate advocate for human-centric design. Valued for collaborative style that builds strong relationships with business, clients, and teammates. Translate research findings into actionable steps that improve both the customer experience and the business bottom line. Notable agency work with such clients as CVS, Publix, The Coca-Cola Company, Green Mountain Coffee, Randstad, Goody's Hair Products, NAPA, Lexis-Nexis, Cox Radio Interactive, AT&T, Georgia Power, Revian, and MRI Real Estate Software.
Listed skills include Information Architecture, User Experience, Usability Testing, Usability, and 43 others.
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Department of Veterans Affairs -Improving the experience of Veterans and the providers who serve them by implementing best practices in learning and user experience research and design.
Westlake, Texas, US
- Managed UX research and strategy efforts centered on Schwab’s High Net Worth (HNW) clients. - Drove UX decisions based on research insights.- Managed all UX research events that drove process improvements and UX component design for Schwab's Design Library System (DLS). - Wrote and managed first, large-scale survey to discover Schwab client experience.
- Planned/facilitated stakeholder workshops that defined features and UX for the new unified customer community. Community ultimately received The Community Roundtable's Award for 'Outstanding Community Design Element 2023'.- Initiated and managed first user experience research program to company's Learning department, including the collaboration with.
-Led a growing team of UX Designers/Architects, as we provided full-service digital solutions for such clients as ABC Fine Wine & Spirits and Rooms to Go.-Scoped and managed UX projects, including the redesign of the ABC Fine Wine and Spirits mobile e-commerce app, as well as the company intranet.-Established all customer experience guidelines, best.
Boca Raton, Florida, US
-Wireframed solutions for various aspects of contract business (b2b), including account registration, online quoting and multivendor selection.-Created a testing template and several scripts for usability testing sessions.-Conducted heuristic evaluations of various company web site sections.-Conducted competitive landscapes of both contract and consumer.
- Fiserv: Prototype design and user research for bill pay flow, including popmoney.com.- Mastercard (Chrysallis Partners): Video production (contextual inquiry) and video editing to gather customer insights on the use of a card as mass transit pass in NYC.-The Coca-Cola Company (SagePath Consulting): Wireframe design and usability testing of employee.
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Edith S. works for FreshTracksHX.
Edith S. is listed as Strategic Experience Research Leader, Research Program Developer, Instructional Systems Designer at FreshTracksHX.
AeroLeads has found 1 work email signal at @ukg.com for Edith S. at FreshTracksHX.
AeroLeads has found 2 phone signal(s) with area code 931 for Edith S. at FreshTracksHX.
Edith S. is based in Miami-Fort Lauderdale Area, United States, United States while working with FreshTracksHX.
Edith S. has worked for Freshtrackshx, Liberty Mutual Insurance, Charles Schwab, Ukg (Ultimate Kronos Group), and Strongthumb.
You can use AeroLeads to view verified contact signals for Edith S. at FreshTracksHX, including work email, phone, and LinkedIn data when available.
Edith S. holds M.Ed., Educational/Instructional Media Design from Uga Mary Frances Early College Of Education.
Edith S. is listed with skills including Information Architecture, User Experience, Usability Testing, Usability, Interaction Design, Wireframes, User Interface Design, and User Scenarios.
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