Edith Young Email & Phone Number

Inver Grove Heights, Mn, Us

Minnesota, 55077, Us

Lead Product DeliveryUtilized Azure DevOps and Kanban boards to track delivery milestones through Epics, Features, and User Story cards. Conducted Daily Stand-up meetings to review work progress and address blockages. Managed incident tickets in ServiceNow to meet SLA requirements. Collaborated with the Product Owner, defined product success criteria and ensured the team understood the vision for enterprise voice products. Managed resources for deploying Teams Phone to over 450 Ag Retail locations and implemented PCI secure payment solutions (Eckoh Callguard) for phone numbers and call forwarding.Managed Team Health and Cultivated Agile MindsetSuccessfully managed a voice engineering team of 6 full-time employees and 3 contractors specializing in CCaaS and MSFT Teams technologies. Maintained team health through engagement activities and sustainable workload management, assessed team composition, and recommended staffing changes. Identified development opportunities for each engineer, fostering an environment of continuous improvement and high-performance teamwork. Prepared the team for optimal delivery by defining and distributing roles and responsibilities. Priorities included team health and safety, continuous learning, creative experimentation, goal achievement, and value delivery. Partnered with the Scrum Master to ensure effective scrum ceremonies.Managed Team PerformanceIdentified, removed, and escalated risks, roadblocks, and dependencies that the product team couldn't resolve, ensuring the team's ability to deliver. Tracked and communicated product risks with stakeholders regularly. Effectively and successfully managed a CapEx & OpEx budget of $2.55M in FY24 and $3.21M in FY25, covering wages, MSFT Teams calling plan licensing, vendor support agreements, license costs, peripheral phone utility costs, and training/travel budgets. This resulted in budget favorability for both fiscal years.

Minneapolis, Minnesota, Us

Directly managed three teams consisting of 12 Service Desk analysts, 3 Concierge Desk staff, 1 Team Lead, and 3 Major Incident Managers providing remote and on-site support through various channels. Monitored quality assurance by meeting metrics such as 70% availability and timely ticket resolution within 7 business days. Developed an internal career development program with the IT Workforce Development team and created a career succession planning roadmap for the Service Management Office division. Additionally, opened a second Staff Computer Support Center to better serve our hybrid and remote workforce.

Minneapolis, Minnesota, Us

Managed a team of 7 IT employees supporting the technology needs of over 240 attorneys, paralegals, legal office assistants, and investigators. Partnered with multiple lines of business to ensure consistent and dependable technology support through cross-collaboration. Served as the liaison between the database contractor and business analyst to build two case management systems for Adult and Juvenile records. Additionally, coached and guided the internal SharePoint Lead in developing an internal content management system.

Minneapolis, Minnesota, Us

Drove cross-collaboration efforts with SharePoint Technical Product Owners, Site Collection Administrators, and Site Owners, and built an in-house SharePoint Site Owner Training class. Provided consulting services for SharePoint analysis and solutions across multiple business lines, designed and deployed collaboration solutions with measurable business results, and led division SharePoint Site Owners. Served on the Enterprise SharePoint Business Governance Committee, driving user adoption of SharePoint 2013 for over 9,300 employees. Established the Hennepin County SharePoint User Group (HC SPUG) to facilitate learning and idea sharing. Additionally, mentored Site Collection Admins, Site Owners, and Site Contributors/Members, and created training manuals and just-in-time learning opportunities.

Provided out-of-the-box business solutions and information architecture guidance to clients using SharePoint 2007, 2010, and 2013 platforms.

System Application Support Gathered requirements, developed business solutions, and supported SharePoint MOSS 2007 and 2010 site capabilities for a team of 35 users. Additionally, supported Advanced Inventory Planning (AIP), Inventory Planning (IP – Financials), and Retek (RMS) Inventory Systems for 200 users.SharePoint Administration, Governance Planning and Information ArchitectureGathered requirements, developed business solutions, and provided information architecture guidance, supporting MOSS 2007 and SharePoint 2010 capabilities for over 500 users. Participated in and developed governance policies on the SharePoint Governance Steering Committee. Additionally, customized and created workflows using SharePoint Designer 2007 and 2010, and forms using InfoPath 2010. Also, facilitated and coordinated meetings and open office hours for the internal SharePoint User Group (SPUG).MOSS 2007 Team Site Administration/Information Architecture & Project CoordinationCreated business solutions, provided information architecture guidance, and maintained document libraries and lists for a large Internet Refresh Program. Conducted SharePoint end-user training sessions for over 75 users through the PMO Competency Center. Participated in a project to move project artifacts from a Lotus Notes database to a MOSS 2007 document repository, and created training documentation for Approval Workflows and Action Items Log.SharePoint Site Administration and Information ArchitectureProvided Information Architecture guidance for a project management sites in MOSS 2007, created business solutions and project team sites for IT Project Managers, and evaluated and resolved issues for over 50 users.

Leading High Performing Teams - 3 Day Class

Leadership & Management

Business Administration And Management, General