- Perform impact assessment for incidents and facilitate internal and external communication throughout incident resolution- Establish a constructive relationship with service providers, peers and users - Identify changes that could impact Operations - Ensure SLAs and assist production support - Identify improvement opportunities - Provide technical expertise during incidents - Monitor the work of external consultants - Provide post 'go live' support for project and solution in general - Triage errors and assist internal/external resources correct the software - Continually review the solutions and make recommendations to improve or maintain the solutions - Apply a variety of problem-solving strategies (conducting and identifying root cause analysis and escalating issues as necessary)

- Worked with team members to understand business requirements by creating project solutions to satisfy the customer needs. - Effectively communicated with stakeholders and assisted users and technical peers. - Created and maintained high quality code. - Completed unit and integration testing. - Provided support during testing cycles and production deployments. - Contributed to project delivery plans, estimates and status updates - Identified complex issues, developed and maintained processes that addressed and resolved them - Created Technical Specifications and identified system modifications required to meet project objectives. - Participated in on-call production support duties (24x7) - Maintained critical applications - Developed performance enhancements that reduced significantly processing time and CPU usage.