I joined Checklist Fácil with the goal of supporting LATAM operations in the customer success area, helping to retain clients and expand the use of the tool, ensuring they achieve success using the product. Currently, I manage more than 40 clients from different segments and sizes, distributed across Latin America.I actively participate in the evolution of our area. I devised the first benchmarking among clients for the Latin American market. I am part of the Masterclass project for our… Show more I joined Checklist Fácil with the goal of supporting LATAM operations in the customer success area, helping to retain clients and expand the use of the tool, ensuring they achieve success using the product. Currently, I manage more than 40 clients from different segments and sizes, distributed across Latin America.I actively participate in the evolution of our area. I devised the first benchmarking among clients for the Latin American market. I am part of the Masterclass project for our clients, presenting masterclass sessions or supporting their construction. I also support the commercial team as a solution specialist, in addition to training the team. Show less

I was responsible for structuring the Customer Success area and developing the Customer Success team at Softfocus. I understood the clients' needs, continuously and proactively seeking ways to help them achieve their goals through the solutions offered by Softfocus.Additionally, I worked as a Customer Success Manager, managing, serving, and developing a portfolio of clients of different sizes operating in the rural credit market, including Caixa, Sicredi, Banrisul, Cresol, Credisis, and… Show more I was responsible for structuring the Customer Success area and developing the Customer Success team at Softfocus. I understood the clients' needs, continuously and proactively seeking ways to help them achieve their goals through the solutions offered by Softfocus.Additionally, I worked as a Customer Success Manager, managing, serving, and developing a portfolio of clients of different sizes operating in the rural credit market, including Caixa, Sicredi, Banrisul, Cresol, Credisis, and Uniprime. Show less

At Loft, it was my first time working with a B2C solution, where the clients were end consumers. I worked directly with all stakeholders involved in the property purchasing process, aiming to provide the best customer experience.I was responsible for onboarding clients after the purchase contract signing, maintaining the NPS without detractors, and guiding the customer journey from the contract signing to the property title transfer

At that time, it was my first experience working 100% in customer success. I was responsible for managing, serving, and developing a High Touch customer portfolio for Visibility solutions. These clients were industries and distributors located throughout the Latin American region.My main activity was to understand the business and the market in which each client was inserted, continuously and proactively seeking ways to help them achieve their goals through Neogrid solutions… Show more At that time, it was my first experience working 100% in customer success. I was responsible for managing, serving, and developing a High Touch customer portfolio for Visibility solutions. These clients were industries and distributors located throughout the Latin American region.My main activity was to understand the business and the market in which each client was inserted, continuously and proactively seeking ways to help them achieve their goals through Neogrid solutions. Additionally, I proactively monitored clients to ensure they had a valuable experience using the contracted solutions and to understand if it made sense to expand the use to new Neogrid products. Show less

I started at TOTVS working as a Business Development Executive, responsible for prospecting new clients for the RetailApp product. In addition to prospecting new clients, I supported the structuring of the commercial area, based on the Predictable Revenue model, creating processes for pre-sales, sales, and post-sales areas. I also participated in closing new deals.Subsequently, I transitioned to the Customer Success area, managing a portfolio of clients of various sizes, including… Show more I started at TOTVS working as a Business Development Executive, responsible for prospecting new clients for the RetailApp product. In addition to prospecting new clients, I supported the structuring of the commercial area, based on the Predictable Revenue model, creating processes for pre-sales, sales, and post-sales areas. I also participated in closing new deals.Subsequently, I transitioned to the Customer Success area, managing a portfolio of clients of various sizes, including Boticário, Natura, MiniSo, and Moda Mix. Show less

At Gympass, I was responsible for identifying, validating, and qualifying business opportunities in Argentina. I prospected new B2B clients using Social Selling practices with the Sales Navigator tool.I collaborated with executives and the most suitable channels, overseeing the entire negotiation and sales cycle until the deal was closed. Additionally, I used the CRM tool Salesforce to manage all business opportunities.

In my experience at Volkswagen in the LATAM region, I was responsible for preparing weekly reports on politics, economics, and the automotive market of the main markets in the region, providing valuable information for strategic decision-making.I supported the planning and coordination of the launch of new Volkswagen vehicles in LATAM between 2017 and 2019, ensuring effective execution aligned with market expectations. Additionally, I developed and analyzed reports on sales and… Show more In my experience at Volkswagen in the LATAM region, I was responsible for preparing weekly reports on politics, economics, and the automotive market of the main markets in the region, providing valuable information for strategic decision-making.I supported the planning and coordination of the launch of new Volkswagen vehicles in LATAM between 2017 and 2019, ensuring effective execution aligned with market expectations. Additionally, I developed and analyzed reports on sales and after-sales performance in the region, providing crucial information for the continuous improvement of operations.I collaborated with the after-sales team on the new Customer Satisfaction Survey (CSAT) project, together with the supplier Ipsos Mexico, to improve service at Volkswagen dealerships in South America, Central America, and the Caribbean. Show less