Edivan Nunes Da Silva Junior Email & Phone Number

State Of São Paulo, Brazil

I joined Checklist Fácil with the goal of supporting LATAM operations in the customer success area, helping to retain clients and expand the use of the tool, ensuring they achieve success using the product. Currently, I manage more than 40 clients from different segments and sizes, distributed across Latin America.I actively participate in the evolution of.

Pato Branco, Paraná, Brazil

I was responsible for structuring the Customer Success area and developing the Customer Success team at Softfocus. I understood the clients' needs, continuously and proactively seeking ways to help them achieve their goals through the solutions offered by Softfocus.Additionally, I worked as a Customer Success Manager, managing, serving, and developing a.

São Paulo, Brasil

At Loft, it was my first time working with a B2C solution, where the clients were end consumers. I worked directly with all stakeholders involved in the property purchasing process, aiming to provide the best customer experience.I was responsible for onboarding clients after the purchase contract signing, maintaining the NPS without detractors, and guiding.

São Paulo, Brasil

At that time, it was my first experience working 100% in customer success. I was responsible for managing, serving, and developing a High Touch customer portfolio for Visibility solutions. These clients were industries and distributors located throughout the Latin American region.My main activity was to understand the business and the market in which each.

São Paulo E Região, Brasil

I started at TOTVS working as a Business Development Executive, responsible for prospecting new clients for the RetailApp product. In addition to prospecting new clients, I supported the structuring of the commercial area, based on the Predictable Revenue model, creating processes for pre-sales, sales, and post-sales areas. I also participated in closing.

São Paulo, Brasil

At Gympass, I was responsible for identifying, validating, and qualifying business opportunities in Argentina. I prospected new B2B clients using Social Selling practices with the Sales Navigator tool.I collaborated with executives and the most suitable channels, overseeing the entire negotiation and sales cycle until the deal was closed. Additionally, I.

São Paulo, Brasil

In my experience at Volkswagen in the LATAM region, I was responsible for preparing weekly reports on politics, economics, and the automotive market of the main markets in the region, providing valuable information for strategic decision-making.I supported the planning and coordination of the launch of new Volkswagen vehicles in LATAM between 2017 and.

Bacharelado, International Business/Trade/Commerce

International Business

Bachiller Bilingüe Con Orientación En Relaciones Internacionales