-Problem-solving in a professional and diplomatic manner to maintain customer service levels.-Consistent delivery of a first-class service, alongside energy, drive and enthusiasm.-Provide guidance, motivation and decisive direction to a team of 15.-Maintain accurate records of all pricing, sales and activity reports as well as analyse statistical and financial records for strategic planning.-Provide clear communication and strategies of visual presentation to enhance best… Show more -Problem-solving in a professional and diplomatic manner to maintain customer service levels.-Consistent delivery of a first-class service, alongside energy, drive and enthusiasm.-Provide guidance, motivation and decisive direction to a team of 15.-Maintain accurate records of all pricing, sales and activity reports as well as analyse statistical and financial records for strategic planning.-Provide clear communication and strategies of visual presentation to enhance best products using best seller lists.-Appropriately scheduling staff based on business trends to ensure adequate staffing at all times. Show less

-Drove and maximised the sales and profitability of the store to achieve growth.-Engaged on delivering core company KPIs.-Managed, controlled and tracked payroll and cost, ensuring its within budget.-Recruited, interviewed and hired the next generation of managers.-Trained, developed and empowered the team through one-to-one coaching.

-Supported the Regional Manager with daily operations - worked to create and maintain a profitable trading environment.-Proactively monitored the store’s performance against target, taking all necessary action to achieveand exceed sales targets.