* Managing the customer support team, including team building, performance evaluation, and continuous development to ensure high customer satisfaction levels.* Identifying and resolving customer issues quickly and effectively by analyzing problems, determining root causes, and implementing long-term solutions.* Collecting and analyzing customer feedback to improve services and develop innovations that meet customer expectations.* Continuously reviewing and optimizing customer service processes to increase efficiency and enhance the customer experience.* Preparing regular performance reports to measure and analyze customer service performance, making strategic decisions to optimize operational processes.* Developing proactive strategies to strengthen customer relationships by conducting regular customer meetings and surveys.* Managing the customer service budget and developing strategies to ensure cost-effectiveness, negotiating with suppliers and service providers for the best terms.* Integrating new technologies and tools to support and enhance customer service processes, utilizing customer service software and CRM systems to improve operational efficiency.* Ensuring effective communication and collaboration between the customer service team and other departments, providing guidance and support on customer service-related matters.

HadiChief Operating Officer* Established and managed all operational processes for the company, ensuring seamless daily operations and high-quality performance of live game shows.* Developed and managed the live quiz show structure, overseeing the creation and management of quiz questions and ensuring smooth execution during live broadcasts.* Supervised customer relations and customer service departments, establishing and optimizing processes to ensure high customer satisfaction and efficient issue resolution.* Collaborated with the marketing team to manage brand sponsorships for the live shows, overseeing the entire sponsorship process from acquisition to execution.* Ensured effective communication and coordination between various departments, including marketing, technical, and production teams, to deliver high-quality live game experiences.* Monitored and analyzed key performance indicators to continuously improve operational efficiency and customer engagement.* Implemented innovative solutions and technologies to enhance the overall gaming experience and streamline operational workflows.* Managed budgets and resources efficiently, ensuring cost-effective operations while maintaining high-quality standards.* Developed strategic plans and initiatives to drive growth and expand the company’s reach within the gaming and entertainment industry.* Led the recruitment, training, and development of the operations team, fostering a culture of excellence and continuous improvement.

E-Commerce Managar At TERGAN• Building and managing E-commerce team.• Acquisition, conversion, retention management.• Implementing team bound, coordinating the relations between work units.• Performance marketing execution- SEO, SEM, email marketing, affiliate, retargeting, display, social marketing, cross partnerships,• Analyzing sales and varying customer needs to continuously improve the sales and keeping the customer loyal.• Keeping direct contact with the web development team.• Coordinating customer relations unit, solving problems on behalf of customer satisfaction• Develop sales strategies to maintain and increase market share, as well as forecast for the future.• Managing the department efficiently and profitably, in line with company strategies and objectives.• Tracking conversion rates and deciding improvements to the website,• Work with business units to identify online opportunities for promoting products and services• Devising strategies and Develop marketing campaigns focused on creating traffic and demand, enhance customer satisfaction, drive on-line sales and promoting our site.• Competition analysis & strategy proposalshttp://tergan.com.tr

Camel Active Turkey / Markafesta• Building and managing E-commerce team.• Implementing team bound, coordinating the relations between work units.• Analyzing sales and varying customer needs to continuously improve the sales and keeping the customer loyal.• Keeping direct contact with the web development team.• Develop sales strategies to maintain and increase market share, as well as forecast for the future.• Managing the department efficiently and profitably, in line with company strategies and objectives.• Tracking conversion rates and deciding improvements to the website,• Work with business units to identify online opportunities for promoting products and services• Devising strategies and Develop marketing campaigns focused on creating traffic and demand, enhance customer satisfaction, drive on-line sales and promoting our site.• Develop advertising digital marketing campaigns,ideas and sales promotional pages.• Manage relationships with outside vendors and contractors.• Utilising a range of techniques including paid search, SEO,• Manage development and maintenance of website content management system.• Evaluating customer research, market conditions and competitor data• Review new technologies and keep the company at the forefront of developments in all areas.• Direct web-based market research.• Develop and implement strategic online marketing plan including future online revenue streams.• Devising strategies to drive online traffic to the company website,• Managing and follow up on decided seasonal promotional campaigns and evaluating results,Company Information: Markafesta; Turkey's First "Shoe Private Shopping Site". Distributor of Camel Active Shoes TurkeyA vertical site of shoe retail. It's a unique model with unique customers.Discounts up to %90. Most famous shoe brands. Fast Delivery. Online live helping chat.

Purchasing Specialist & Product Management at Markafoni GroupStarted working at Markafoni.com, continued working at zizigo.com• Manage relationships with outside vendors and contractors.• Work with all departments to manage the development and maintenance of website content management system.•Following up competitor activities, analyzing competitive price trends, marketing research,•Collecting and analyzing competitive information, monitoring and analyzing sales and marketing information, monitoring and reporting on execution of distribution, pricing and campaign activities.•Analysing the best and the worst sellers and predicting future trends.•Responsible for regular visits to direct/indirect competitors stores and web pages.•Participate in problem-solving on quality, delivery and performance problems.•Skillfully develop and buy products in-line with market trends and customer requirements that surpass the planned margin and customer satisfaction.•Meeting suppliers and negotiating terms of the contract.•Attending fairs.•Reporting to the DirectorCompany Information: Markafoni Group / Zizigo one of the biggest online shoe store, offers users the world-famous shoe brands, models of the new season. Hundreds of brands and thousands of models, with the largest online shoe store Zizigo, 365 days refund option , free shipping, and returns, 7/24 customer support, 24-hour cargo delivery, such as product delivery services 72 hours per to bring a new shopping experience.

Company Information : The only license owner of the famous brands like Sponge Bob (Nickelodeon), South Park (Comedy Central),Nightmare Before Christmas (Disney) , Pink Cookie (Copcorp).