As an IT and Customer Support Professional, I have over 20 years of experience in delivering first-class customer service and technical support for businesses of all sizes, across multiple industries. I have been responsible for building teams and departments and managing the contact center operations, quality assurance, and business process improvement, with a consistent customer focus.I also collaborate with the product, engineering, and sales teams to provide feedback and insights from the customer perspective, and to align the support strategy with the business goals. I have a BSc in Computer Science and Biology from the National University of Ireland, Maynooth, and I have developed skills in business case preparation, contact center management, and business process improvement throughout my career. I am passionate about solving complex problems, driving innovation and growth, and delivering customer experiences that exceed expectations. I value collaboration, diversity, and learning, and I strive to bring these values to my team and the organization.