Fernando Lima Email & Phone Number

Rio De Janeiro Area, Brazil

Responsible for development and performance of all sales activities in assigned territories. Achieve maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the customer base. Manages and generates responses to RFP/RFI and tenders to coordinate pre-sales resource engagement and well as proposal preparation.

Rio De Janeiro Area, Brazil

Accepted company challenge and focusing 100% at our customers. I am back into the Service Delivery Manager position promoting continuous improvement of productivity, service quality and customer satisfaction.Regional Service Manager (July 2014 to March 2017)Responsible for managing the day-to-day operations of the Field Service operations. It´s part of my role through strategic direction and accountability, oversee and implement Aftermarket Services initiatives related to Field Services to ensure contracted services are delivered to meet customer’s satisfaction.Objectives:• Ensure the safe delivery and quality of aftermarket services in the region meet and surpass company and client’s expectations;• Act as the top-tier escalation point for customer issues related to aftermarket services in the region;• Promote and contribute to the improvement of overall quality of services from current levels to an industry leadership position;• Manage the P&L account in the assigned region, to issue periodic operational and financial reports pertaining to the performance of the Aftermarket Services team;• Promote adherence to signed contracts, reporting, site documentation, and procure billing approvals for processing;• Assess competence of the After Market Service Team in the region to match present and future needs through training and coaching;Service Delivery Manager (May 2012 to June 2014)Managing set of services to our customers, promoting the continuous improvement of productivity, service quality and customer satisfaction in accordance with scope, budget and domain plans. Typical activities include service level management, supplier management, service integration across multiple service providers (external or internal) supporting service recovery from incidents and crises, managing service introduction, project transition and implementing changes into the operational environment as a result of new releases and changes.

Luanda, Angola

Security Information project coordination. Focused in implementation of security policies, audit, risk management, vulnerability analysis. Training and Coaching of the information security team. Partner with other areas of the company to assist and provide consultancy.

Working as leveraged resource to several EDS customers located in United States and Canada.Applying security policies and helping customers to identify possible threats and solutions at their network infrastructure.Working with ASA, Check point NGX, Cisco Switches, etc.

Rio De Janeiro Area, Brazil

Working as Site Security Officer at SLB it was part of my role train and implement company security policy into region. Responsible to manage Schlumberger Connectivity Center.VoIP and monitoring consultancy to Schlumberger’s biggest customer in Trinidad and Tobago. Improvement on monitoring tool permitting customer to check data and voice.Coordination and execution of a Security Audit on a project aiming X.700/ISO 9002 certification. Working in several projects helping to identify major threats to Quality and Security at Angola.Other Tasks: • Coordination of an audit and implementation of security policies on Schlumberger’s partner Radio extranet at Luanda, Angola. It’s an environment that involves different solutions as Wireless network, Solaris, Windows XP, routers and switches Cisco, Radios Nera, aiming ISO 9001 certification. • Implementation of High Availability and security project, identifying main fault points on network and reporting it with improvement suggestions. • Security Audit on LMS (Learning Management System) project to Schlumberger biggest account in Angola. • Schlumberger’s Site Security Officer (SSO) assisting in the creation of local security policies, as well as supplying the adjusted training to employees and partners. • Consultant for project of remote connectivity for Petrobras branch offices in Brazil, Nigeria, Angola and Iran. Physical installations, equipments configurations, monitoring and tests through a WEB based tool for the customer. Cisco routers configuration and setting up of a Linux Server with free tools to enlaces and interfaces monitoring (Nagios, MRTG, HP Openview, CiscoWorks, TFTP, etc). • Security Engineer in charge of SCC (security Connectivity Center) infrastructure and security, allowing to customers and partner to connect to Schlumberger’s extranet and services.

Rio De Janeiro Area, Brazil

Consultancy on security projects and solutions using ISO 17799 and BS 7799 standards. Execution of projects on several Brazilian companies, on activities as analysis, implementation, migration of operational systems, mail servers, maintaining the enterprise’s security Internet structure (Firewalls, IDS, Web Servers, Ftp Servers, e-mail systems, DNS, etc.).

Rio De Janeiro Area, Brazil

In charge of support all branch offices connectivity and for calls report to Help Desk sector, support the network communication that used legacy systems, applications, TCP/IP, monitoring (HP Openview), among others.

Master Of Business Administration - Mba, Sales, Business And High Performance Results

College, Information Technology

Activities and Societies: BDM Emphases in Bio-metrical Security.