Ed John Email & Phone Number

Cardiff, GB

Exeter, England, United Kingdom

Exeter

Exeter, United Kingdom

Lean Business Case - Lean process reviews and business justification, communications and education.Business Analysis (Agile and waterfall) - Requirements Elicitation, Process Mapping (BPMN 2.0 standard), Solution DesignISO:9001 2015 Transition Certification supportChange Impact Analysis

Cardiff, United Kingdom

Cardiff, United Kingdom

Providing Management & Operational support, including:- Process Review & Re-engineering- Change Management & training support- Quality & Governance- Financial & Management Information Review

Huntingdon, Cambridgeshire, United Kingdom

Supporting the council's strategic initiatives by delivering departmental Lean reviews to identify efficiencies and improved customer focus. Main duties:Operational Reviews Bin Deliveries Taxi Licensing Planning Applications Internal Audits Benefit ClaimsImplementation SupportTraining support

London, United Kingdom

Cardiff, United Kingdom

• Providing Managment & operational advice, duties include:
• Process review and optimisation recommendations.
• Implementing quality metrics and governance.
• Providing training support to ensure knowledge is embedded.
• Creating a suite of management information and KPI’s.
• Identify automation/ system improvements.

Cardiff, United Kingdom

• Responsibilities:
• Mapping the current state processes and design the future state processes and customer journeys which meet the needs of the customer and the business and the regulator.
• Engaging with key stakeholders and using demand analysis, identify potential areas of pain and to plan how those areas might be improved
• Gain an understanding of the end to end process performance through creating metrics such as RTY, value stream mapping and root cause analysis
• Identify recommendations for the improvement and simplification of the end to end customer journey
• Facilitating workshops and working groups with business representativesDelivered:

In 2011, I managed the migration of 66.4 FTE (delivering a labour abitrage saving of £697k).Responsible for the offshoring of UK business processes identified as suitable for transition. Duties include change management, engagement of key stakeholders, solution design and implementation and handover.

Part of the UK Operational Excellence Team responsible for delivery of bottom line savings within the UK Broker and Personal Divisions of Royal SunAlliance Insurance Group. Broker Renewals Lean Review- successfully delivered £150,000 efficiency savings within the broker area within my first year with a further £150,000 identified via IT improvements. The.

• Formerly GE LIFEResponsible for Lean Six Sigma project delivery for the Pensions Department and departmental quality lead.
• Pension New Business Applications Project (DMAIC) - £55,000 saved through improving staff productivity.
• Lean Six Sigma Project – SIPP administration fees – improved controllership and reporting, identified and eliminated procedural gaps to ensure fees, raised and collected. Initial savings of £20,000 and £4,000/month..
• Facilitated 9 Lean events in 2006 and have coached and trained the project leaders through their projects. 3 month (50%) reduction in cycle time through Lean enterprise event with third party companies. 50% error.
• Organisation and support of process improvement projects including coaching and mentoring.
• Identification of lean and six sigma projects to facilitate achieving the yearly department business targets.