Ed Smith, Safe 5 Sa, Ssm, Popm Email & Phone Number

Fort Mill, South Carolina, United States

Responsible for directing the PMO’s transformation, operations, and resources while simultaneously engaged in the oversight, management and delivery of all programs, projects, and products within the business operations portfolio. A resource manager, supporting the onboarding and professional growth of project managers.

Fort Mill, South Carolina, United States

Specifically hired to assist with the transformation and on-going support of an enterprise PMO, by introducing a vision, methodology, framework, processes, and protocols in collaboration with other leadership colleagues. Integrating new toolsets while training and coaching resources with the goal of improving the PMO’s value proposition within the company.Selected Accomplishments• PMO transformation initiative• Corp to LLC statutory conversion program• Document imaging vendor platform transition• Lender-place insurance vendor platform transition• Retail branch office selloffs/shutdowns program• Call Center QA/QC transformation - AI automation RFP• Reverse Mortgage product and line-of-business startup

Parsippany, Nj

Responsible for directing PMO operations while simultaneously engaged in the oversight, management and delivery of key programs, projects and products within assigned business and technology portfolios. A resource manager supporting the onboarding and professional growth of project managers. Portfolio assignments included merger/acquisitions (M&As), data management and business intelligence reporting, franchise sales & administration, and strategic business initiatives.

Parsippany, Nj

Executed assigned projects within the guidelines and frameworks established by the project management office (PMO). Successfully delivered numerous projects of varying types, size, effort and complexity while crafting a reputation for leading large enterprise level efforts. Managed scope, schedule, budget, risk and resources with overall responsibility for project planning, execution, controlling and delivery. Communicated regularly and effectively to stakeholders through formal status meetings, progress reports, change control boards, and presentations to executive steering committees when direction or decisions were required.Selected Accomplishments• PMO transformation initiative• Central Reservation System migration program• La Quinta hotel M&A integration program• Salesforce platform upgrade and end-user migration program

Jersey City, Nj

Specifically hired to lead a worldwide travel systems re-branding program as part of a larger company-wide effort to “rebrand” the organization globally due to the impact of bad publicity brought on by AIG’s role in the stock market and housing crash of 2008. Post-rebranding program executed other assigned projects within the guidelines established by PMO. Managed scope, schedule, budget, risk, and resources with overall responsibility for project planning, execution, controlling and delivery. Selected Accomplishments• Travel systems rebranding program• Business continuity/disaster recovery systems platform upgrade• Travel systems PCI® compliance initiative

Parsippany, New Jersey, United States

Business Relationship Management• Forged effective business relationships by fostering a strategic partnership between IT and assigned business groups acting as a change agent examining workflow and recommending opportunities for improvements in business process and/or technology products and servicesProject Leadership• On behalf of customer groups, provided oversight and direction to project managers ensuring adherence to business objectives, project management processes and procedures, architectural standards and security compliance protocolsProject Management• Executed projects in accordance with PMO standards and guidelines managing project schedules, budgets, resources and risksProduction Support & Maintenance Advocate • Acted as customer advocate in the prioritization and delivery of enhancements, defect fixes, data and performance issues in support of core business systems Vendor Management• Cultivated and managed third party provider relationships in support of business operations acting as liaison to third party providers address issues and concerns, serving as point of escalation for areas of customer dissatisfaction

Parsippany, New Jersey, United States

Parsippany, New Jersey, United States

Parsippany, New Jersey, United States

Jersey City, New Jersey, United States

• Reported to senior leaders within the project management organization for DMR’s telecommunications business unit. • Primarily worked on "Year 2000" or "Y2K" impacted systems for the AT&T telecommunications business group at DMR's facility in Jersey City, NJ.

New York, New York, United States

Reported to the assistant vice president of the retail branch systems, quality assurance department for this leading company in the financial services industry. Responsibilities included,• Provided quality assurance testing on all retail branch system software releases operating in both client/server and mainframe environments utilizing standards and guidelines set by the Quality Assurance Institute.• QA testing responsibilities included performing manual functionality, regression, user acceptance, performance, hardware and peripheral testing. As well as developing test plans, test scripts and utilizing defect reporting and tracking systems. Some automated performance testing using QA Partner.• Financial applications tested include: order entry, market data, contact management, portfolio management, various financial calculators (i.e. mortgage, retirement, education, commissions, etc.), query and report processing, word processing and customized client software.

Nutley, New Jersey, United States

Clifton, New Jersey, United States

Following the guidelines of military standard 810-C, executed environmental stress tests on electronic counter measures systems for this defense contractor. Temperature, vibration and altitude testing was executed in complex test environments using sophisticated automated test equipment. Responsibilities included designing and building hardware for the environment, executing and reporting on defects discovered. A secret clearance was required.