Ed Lacy Email & Phone Number

Beaumont, Tx, Us

Us

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Lake Charles, La, Us

Sandton, Gauteng, Za

Interfacing and coordinating with key SNA Operations, Maintenance and SHE stakeholders as well as the project EPC to enable and maintain IM business requirements.Works closely with Base ICT project lead to continue project planning and execution. (PAGA, Radio, Structured cabling, CCTV, BIN/WLAN, Digital Signage, Access Control).Works closely with vendors to validate SOW and technical specifications are adhered to.

Sandton, Gauteng, Za

Manage the Information and Communication Technology (ICT) portion of the Information Management (IM) track for the US Mega projects (Project LCCP, Project LCF, Project Nova) and ensure its alignment with US Mega Projects strategic objectives. This includes Commodity ICT (networks and facilities, security management, servers and hosting, workplace services, unified communication and collaboration, software and application management) and Specialized ICT (required for Manufacturing Execution Systems and Industrial Information Technology). The end state will be a fully functional ICT infrastructure that supports and enables the proper function of the new plants and associated business units, and clearly aligns with regional (US) IM standards and solutions.Stakeholder Management: IM System Owners, End Users, Project TeamsResource Management: software, hardwareProject Management: plan, execute, monitor and controlCommunications

London, Gb

Providing pre-sales technical support for the development, sale and implementation of IGT Systems products, applications and services for IGT customers• Coordinating with Sales teams to assess the potential application of Systems products, applications and services to meet customer needs• Providing technical expertise throughout pre-sales phase to ensure deployments meet the technical needs of customers• Executing the creation of specification requirements, technical demonstrations and presentations that involve advanced analyses• Developing robust technical solutions that adhere to standard design specifications• Answering both technical and non-technical questions / addresses technical issues / troubleshoots, verbalizes and documents solutions to difficult network, hardware and software problems that impede the sale of IGT Systems in creative, resourceful and effective ways• Creating and presenting Systems products, applications and services demonstrations to customers and tradeshows worldwide in close cooperation with Sales executives• Providing follow-up Sales support by disseminating technical information on specific Systems products, applications and services to Systems Integration, IGT Sales representatives, and customer's counterpartsAccomplishmentsWorked with Sales teams and clients to plan technical projects that included new installations and system upgrades to accounting and casino management systems.

Service Level ManagementApplication and Database ManagementSystems SecurityMentor IT team• Maintain close contact with vendors and review product website for latest security and/or service patches and update all system to the latest releases recommended and certified by the application and Platform vendors.• Demonstrate sound knowledge on RDBMS, namely Oracle and SQL, PMS/POS and operational applications in the Hospitality industry.• Demonstrate expertise in a variety of the field’s concepts, practices, and procedures of MGM Hospitality Hotels and Resorts. Relies on extensive experience and judgment to plan and accomplish goals. • Communicate effectively with the head of IT, technical experts, hotel management and constantly communicate technological changes that may impact the hotel business plans both positively and negatively.• Have and continue to keep up to date within the Information Technology from management, associate and customer point of view. Recommend developments in light of training and education on Business Applications to ensure maximum productivity and customer satisfaction.• Ensure confidentiality and reliability of data, information, and intellectual property.• Deliver education programs focused on the hotel business applications• Be involved with and have a broad understanding of the operational processes involved with the hospitality industry and align these with the technology platform.• Be able to identify shortfalls in operational process and bring about solutions utilizing the existing technology platforms to achieve a better result.AccomplishmentsWorked with key stakeholders to plan, and deliver a fully functional datacenter and support team for the first 5 star hotel and casino in Vietnam

London, Gb

Server Builds/Installation and Configuration of IGT Casino Management Systems.• Participates in or conducts technical analyses to plan, test and install the equipment, network systems and software• Executes all or most of semi-routine platform / systems installation assignments that involve advanced basic analysis and planning• Participates in the solution of or solves field problems with installation / maintenance / upgrade problems in resourceful and effective ways• Decisions and actions regularly influence the work of other team members and a few processes or several customer outcomes• Participates in defining the specifications for required computer and communications equipment for the installation of gaming platforms / systems / applications• Participates in installation projects that typically impact one or more major product lines or customers• Develops or participates in the conducts analyses / evaluations of casino floor networks, communications networks and power needs in traditional ways• Conducts setup and installation of peripheral gaming systems equipment such as computer terminals, printers, count room equipment, network appliances• Trains or participates in the training of casino personnel in gaming platforms / systems / applications• Provides or participates in providing on-site service of installed systems; installs upgrades of gaming platforms / systemsAccomplishmentsPlanned and executed new system installations and upgrades. Hardware and software. Recognized by employer for technically saving a failed contract in excess of 6 million revenue.Skills UsedTechnical Project Management, Network configurations, VMware virtualized installation and configuration of up to 90 virtual servers at a time. SQL Server installations and Reporting services. User acceptance testing.Troubleshooting issues as needed. Technical documentation.

London, Gb

Onsite Support of any Technical Related Items pertaining to IGT Proprietary Software/Hardware* Conducting routine maintenance and health reviews of the installed systems.* Software(SQL 2005,Windows Server 2003, XP, Marathon, Crystal Reports, Visual Studio 2008)* Hardware(Dell 2950 Servers ,Power Vault Tape Drives, APC Battery Backups, Cisco Switches)* Slot Machine Hardware(BEII,NexGen,SBNexGen,Xports,Card Readers); This technical support is to include but not limited to all components of IGT Gaming Systems and ensuringSystems are functioning according to specifications.* Required to: be on call for assigned customer and maintain schedule coordination with the site; responsible for other duties as may be assigned by management; and create reports and data analysis tools using native report writers and third party database tools.* Create Custom software to better internal installation processes using C#/visual studio 2008, 2010.AccomplishmentsI worked directly with 4 separate IT departments to train and maintain the full Casino management system. I also worked directly with executive management to ensure reporting and auditing processes were aligned with the business needs. Skills UsedReport Development, T-SQL, Infrastructure maintenance, Technical Consulting, Technical Training, Business Development, Application Development, Technical support and Troubleshooting issues, Documentation, Technical Project Management

Las Vegas, Nevada, Us

Responsibilities Remote Installation, Configuration, Deployment of Slot Machines and Accounting Systems. QA Analyst, Pre and Post Software Testing. Hardware setup (Servers/Battery Backups) prior to delivery. * Acts as a problem solving liaison between Customer Service Representatives, Quality Assurance, and Development staff where assigned.* Builds, configures, and tests all proposed configuration changes for machines, software, and networking* Participates in User Acceptance Testing efforts and provides results of tests to management for decisions on implementation to the live network.* Software Supported: Rocket Gaming Class II and Class III Slot Machine Games,Accounting,Player Tracking,POS software.* Hardware Supported: (Slot CPU, Card Readers, Bill Validators, SuperMicro Servers, Dell Servers, KVM's, Battery Backups,Printers,Cisco Vlans)* Network supported: Rocket Gaming WAN for Slot Bonusing and Jackpots.* Reviewed logs provided from customer service from live systems to give explaination of system failures or to provide workarounds to keep systems stable.* Developed internal application to keep support documentation readily accessible(C#,Visual Studio 2008,SQL2005)* Software(mySql, SQL2000, SQL2005, Crystal Reports,Apache Server, Visual Studio 2008)

London, Gb

Responsibilities Train casino employees how to use multiple IGT software packages for use in everyday work environments.* Provide support and training for internal and external customer casino management systems and operations.* Develop support material and course documentation.(Microsoft Office 2003/2007,Excel,Word,PowerPoint,Visio)* Facilities training class both on-site and off-site (AT&T Interwise Virtual Classrooms).* Analysis of casino accounting and operations for installation of new products, as well as existing system installations.AccomplishmentsTrained front end users of Table Games and Cage departments in over 50 casinos worldwide.Skills UsedTechnical Training, Facilitation, Scheduling, Live virtual training, Recorded Training modules, Documentation. Assessment of training effectiveness