Senior Assistant Vice President
Current
Jan 2024 - Present
AeroLeads people directory · profile
Edward L. Email & Phone Number
Senior Assistant Vice President
at
Wells Fargo
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Assistant Vice President
Location
New York City Metropolitan Area, United States
Who is Edward L.? Overview
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Quick answer
Edward L. is listed as Senior Assistant Vice President at Wells Fargo, based in New York City Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Edward L..
Edward L. previously worked as Senior Analytics Consultant at Wells Fargo and Process Improvement Analyst at Lixil. Edward L. holds Bachelor Of Science, Concentrations: Finance And Entrepreneurship from Carnegie Mellon University - Tepper School Of Business.
Company email context
Email format at Wells Fargo
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Wells Fargo
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Profile bio
About Edward L.
Dedicated and versatile professional with over a decade of experience driving process improvement and enhancing customer satisfaction across diverse industries including banking, technology, and telecommunications.
Listed skills include Administrative Assistance, Direct Marketing, .Net, Merchandise, and 70 others.
Current workplace
Edward L.'s current company
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10 roles
Edward L. work experience
A career timeline built from the work history available for this profile.
Senior Analytics Consultant
Jul 2022 - Jan 2024
Process Improvement Analyst
Led in the design and implementation of various process and technology changes to improve customer satisfaction and to drive customer care team efficiency and performance. ● Designed and managed implementation of various Salesforce enhancements to improve employee user experience, efficiency of use contact center SLAs and ultimately customer satisfaction● Gathered requirements and managed build out of omnichannel capabilities for the call center● Headed UAT scripting and testing for bug fixes and enhancements● Developed knowledge content in Highspot CMS for use in agent onboarding and continuous learning● Drafted customer journey & process maps to identify internal/external opportunities for improvement.
Jan 2022 - Jun 2023
Business Analyst - Contact Center Operations And Speech Analytics
Managed development of speech analytics program, Salesforce service and process improvement for 150-agent contact center. ● Revamped quality management process, utilizing speech analytics to expedite call/chat review process● Managed team headcount through automation, reducing costs by estimated $200k a year● Implemented process changes to reduce monthly customer churn by 15%● Facilitated changes in sales/service/billing processes ● Developed knowledge base and improved call scripts for sales and service agents
Oct 2019 - Jan 2022
Management Consultant
Provided Verint clients with project management and business analysis services for software implementation, as well as, CX improvement, process improvement and change management.Managed 4 junior consultants in implementations of Verint software and client enablement trainingVerint - Software Implementation Projects● Project manager for multiple SMB client software implementations● Led business analysis team in large enterprise implementations - requirements gathering, UAT Customer Experience and Customer Journey Assessment● Reviewed B2C and B2B customer journeys and developed current and future state maps● Provided leadership with process improvement opportunities to address deficiencies leading to poor CXChange Management for Salesforce Implementation● Facilitated execution of change management plan, communications and training schedules ● Conducted stakeholder analysis, focus groups and surveys to assess organizational adoption capability
Oct 2015 - Jan 2019
Business Analyst - Retail Sales
Lead development and maintenance of all KPI reporting, sales forecasting and various process improvement initiatives for the Stores and Retail Partners group – a nationwide network of over 1,300 employees and 300 stores.
Jul 2013 - Oct 2015
Business Analyst / Project Lead
Lead business analyst responsible for performance reporting and dashboard creation through Business Objects. Project lead for GA’s largest ongoing corporate banking survey program.
Jul 2012 - Jul 2013
Content Specialist
Product owner for the Corporate New Issues, IPO and PIPE databases used in the FactSet platform
Jul 2010 - Jul 2012
Transaction Services/Margin Analyst
Citigroup
Managed the collateralization of 500 hedge fund client portfolios mortgage-backed securities, during financial crisis
Feb 2007 - Nov 2008
Equity Research Associate - Buy Side
Fundamental research analyst at buy-side institutional investment firm covering REITs, Regional Banks, and Retail (Broadlines and Softlines), utilizing financial and quantitative analysis methodologies
Jan 2006 - Jul 2006
2 education records
Edward L. education
Bachelor Of Science, Concentrations: Finance And Entrepreneurship
Carnegie Mellon University - Tepper School Of Business
Diploma, High School/Secondary Diplomas And Certificates
Stuyvesant High School
FAQ
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Quick answers generated from the profile data available on this page.
What company does Edward L. work for?
Edward L. works for Wells Fargo.
What is Edward L.'s role at Wells Fargo?
Edward L. is listed as Senior Assistant Vice President at Wells Fargo.
Where is Edward L. based?
Edward L. is based in New York City Metropolitan Area, United States while working with Wells Fargo.
What companies has Edward L. worked for?
Edward L. has worked for Wells Fargo, Lixil, Ask Media Group, Verint, and Charter Communications.
How can I contact Edward L.?
You can use AeroLeads to view verified contact signals for Edward L. at Wells Fargo, including work email, phone, and LinkedIn data when available.
What schools did Edward L. attend?
Edward L. holds Bachelor Of Science, Concentrations: Finance And Entrepreneurship from Carnegie Mellon University - Tepper School Of Business.
What skills is Edward L. known for?
Edward L. is listed with skills including Administrative Assistance, Direct Marketing, .Net, Merchandise, Powerpoint, Consulting, Access, and Accounting.
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