Josh Edler Email and Phone Number

• Ruckus wireless design, implementation, and testing with Ekahau.• Ruckus ICX switching design for a variety of environments.• Troubleshooting a variety of customer network issues in order to provide a quick problem resolution.• Working with partners on new customer network designs, customer support and bill of material creation.• Product training for customers and partners.

• Wireless design, implementation, and testing in a variety of environments with Ekahau. • Silverpeak SD-WAN configuration and troubleshooting with EdgeConnect devices and Orchestrator. • BGP configuration and troubleshooting with FortiGate and Cisco devices.• Zscaler tunnel configuration and troubleshooting with Silverpeak, FortiGate and Cisco. • Full stack Meraki design, configuration, and troubleshooting. • Fortinet design, configuration, and troubleshooting.• Cisco 9k, 4k, 881, ASA and Nexus 5k, 9k configuration and troubleshooting. • VPN Tunnel/Client VPN configuration and troubleshooting on Meraki, Fortinet, and Cisco ASA. • Azure virtual machine firewall configuration and troubleshooting• IP SLA/VRRP configuration and troubleshooting with Cisco and Silverpeak devices • Research and development of other products to stay on the leading edge of the industry.

• Configured BGP peering, route filtering, advertisements, and site to site tunnels with IPSec. • Racked/Stacked and cabled data center network devices and equipment• Spun up new Linux and Windows based virtual machines in cloud environment• Facilitated RF design, configuration and troubleshooting for thousands of network devices• OSPF network design, configuration, and troubleshooting• Implemented firewall rules, VLAN & switch configurations in addition to troubleshooting L2 issues• Designed, upgraded and retro-fitted acquired networks into company’s core network design• Drove network R&D efforts for testing and implementing new route/switch and wireless products.• Served as a member of the company leadership team, providing oversight into all aspects of the company. • Lead the tower/construction department and served as the point man for projects across the company. • Coordinated all aspects of company projects, including but not limited to scheduling, vendor management, parts delivery, budget forecasting, etc.

• Maintained, designed and troubleshot core network of EIGRP, MPLS and BGP• Configured and troubleshot implementation of Cisco 2700, 3700 series access points, 2960X switches for customer and employee access at remote locations• Coordinated design on the RF network for company Cisco wireless APs (in local mode) connected back to our Cisco 8510 WLC’s over CAPWAP tunnels.• Drove all Troubleshooting, Maintenance and Configuration efforts on Cisco 3850s for core switch stack and core 4431 routers in HA mode• Troubleshooting, Maintenance and Configuration of Cisco ASA 5525s in HA mode for network security.• Managing the VTP domain on the core network via addition/modification of L2 VLANS where necessary.• Configuration and troubleshooting of Fortigate & FireEye IPS appliances• Configured Infoblox DHCP/DNS servers as well as company IPAM• Implemented, configured and maintained Solarwinds Orion for NPM Platform on network• Documented core IP company network via MS Visio

• Utilized Infoblox DHCP / DNS servers for global deployment of new and existing customers.• Utilized Infoblox NetMRI for NCM & discovery across our entire network.• Implemented, configured and maintained Solarwinds Orion for our NPM Platform on the network.• Performed maintenance and updates to Cisco ASA Firewalls to stay secure against the latest threats.• Troubleshot typical network outages/incidents and identified needed config changes to remedy incidents on Cisco routers & switches, including the Cisco Nexus platform.• Integrated Arista aggregation switches into the Asurion network for traffic capturing purposes.

• Converted company core routing to dynamic external routing via EBGP that involved coordinating with Cogent communications. Responsible for converting our previous static route over to routing via our ASN.• Troubleshot and resolved incidents regarding OSPF neighbor state changes• Architected and maintained new OSPF areas on Wisper network• Troubleshot and resolved incidents interrelated to OSPF routing table problems• Assigned and allocated required loopback IP addressing schema to new routers on network• Defined L2 static routes to smaller locations not running OSPF• Configured switches, routers, PDU’s, APs and backhauls utilizing “best practice” configurations.• Designed & built out entire Unifi Wi-Fi systems (customer used) in addition to Wi-Fi network for internal usage that ultimately operated efficiently/provided optimal coverage/provided the best performance. • Spun up & configured Linux servers on VM/physical devices to meet requirements• Troubleshot problems with redundant DNS servers for customers/internal office users, • Performed DNS record configurations/reconciliations for internal and external customers to ensure full DNS resolution operation and functionality• Configured / supported MYSQL databases that tied in with NAS & radius servers responsible for accurate login credentials• Implemented and updated our VoIP platform utilizing products such as Polycom and Cisco products. • Drove network R&D efforts for testing and implementing new route/switch and wireless products.• Lead the tower/construction department and served as the point man for projects across the company. • Coordinated all aspects of company projects, including but not limited to scheduling, vendor management, parts delivery, budget forecasting, etc.

Promote teamwork and communication between employees by increasing associate morale, influencing idea generating, empowering associates to make their own decisions and following our standard operating procedures in the most efficient way.Stay flexible to take on new tasks and adapt when needed by taking on new tasks as they come along through the day prioritizing them by their importance and what would be most beneficial to the customers and the store and completing those tasks first.Solving problems daily such as associate call ins, customer service issues, merchandising products in the correct ways with the right people that have increased sales in the store.Interviewing employees for positions across the store, judging them based on how they answer your questions to the interview, their past job history, references and how they react to everything during the interview.Weekly scheduling of employees to increase customer service standards and the productivity of the store.Customer service needs for a wide variety of customer wants and requests giving them the best experience possible when they come into the store increasing our customer experience score from 7.89-8.29 out of 10 in a few short months.

Compliance to state and federal laws daily making sure to educate associates on the proper procedures, standard operating procedures and following up with them throughout the day making sure everything is in compliance.Keeping up with food safety and health by making sure associates are following correct cleaning procedures, vinyl glove use and hand washing procedures to eliminate the possibility of food borne illness. Merchandising the correct products in the right ways to boost sales and profit by 10% in a few short months for the store and increase customer satisfaction.Solving problems daily such as associate call in’s, customer service issues, merchandising products in the correct ways with the right people that have increased sales in the store.Customer service needs for a wide variety of customer wants and requests giving them the best experience possible when they come into the store.

Managing certain departments across the store to increase sales and profit. Increasing in stock in each department to provide the best customer satisfaction. Merchandising the correct products in the right ways to increase customer satisfaction and sales.

Stocking merchandise to provide the best in stock levels for customers.Providing customers the best service by leading them to the items that they need, finding them the items if we do not have it on the shelf or ordering a product for them.Cashiering the customers at the registers providing them with the best service possible.Merchandising the correct products in the right ways to benefit the customers the most

Internet technical support calls from customer for issues such as no connection, internet not loading web pages, equipment failure due to weather issues or other factors and computer issues such as firewalls that will not allow for the connection to proceed.Helping out with installation service troubleshooting when we go to a location to mount the wireless antenna, then running the Ethernet cable into the structure to a power over Ethernet adapter, running a power cord to the wall outlet, and finally running another Ethernet cable to the customers computer or network and setting up their computer to make sure it works properly and logs online. Then speaking with the customer about their network needs seeing if they may need a static IP address setup or anything particular to their setup.Problem solving any kind of network issues relating to access points not responding, getting no internet signal from the power over Ethernet adapter, routers or computers sending out junk IP addresses not allowing the customer to get onto the computer, also running trace route commands to find out where the problem may be in the connection. Fix any customer computer issue related to giving them advice with the correct firewalls, antivirus, and spyware software to install to keep their computer safe and free of issues, also helping them install our company software such as Nitro for our dial up acceleration services. Increased customer satisfaction by more than 50% when they called in for help I went the extra mile to help them no matter how long the phone call may have taken, resulting in customers calling in asking to specifically speak with me because I had provided them with the best service possible.

Repairing computers for customers and businesses by providing house calls or being at the office for them when they need service and doing things such as hardware upgrades and repairs, removing spyware, viruses, malware, and adware.Networking homes with the use of routers, switches, wireless access points from brands such as Cisco, Linksys, Belkin and Netgear. Setting up file sharing across home networks to share files from computer to computer, and securing networks by use of WEP, WPA Personal, WPA Enterprise, Radius, WPA2 Personal, WPA2 Enterprise, also setting up basic firewall software such as Zone Alarm. Setting up businesses networks allowing them to connect many computers back to their network hub providing them with internet access to the company network and file sharing availabilities.Working with wide varieties of platforms and setups such as Windows XP, Windows Server versions, Windows Vista, Windows 7, and Red hat Linux, with use of both 32 and 64bit software.