Director, Technical Operations
Blume Global (Formerly Rez-1)
— Expert supervision of diverse teams such as IT Operations, Electronic Data Interchange, and IT Service Desk for a software as a service (SaaS) provider of transportation logistics services, as well as a department-wide IT Team for IT event management and 7x24 on-call functions— Administration of IT infrastructure services in corporate computer rooms, collocation facilities, and the Cloud for internal and external customers— Enhancement of the delivery of backup/recovery, business continuity, IT service monitoring, and regulatory compliance— Research, selection, and negotiation of blade servers and all flash RAID storage arrays purchase— In charge of vendor management and negotiation of IT sales deals, thereby achieving more than $100K annual cost savings— Relocation to San Francisco, California to lead the IT integration effort as part of the IAS company acquisition— Demonstration of expertise in improving IT service availability by expanding event monitoring and on-call capabilities— Commendation for skills in positioning the company for growth through the following key initiatives:o Transformation of technical operations (TechOps) to a high-performance team, focusing on customer service, operational excellence, and Agile methodologies, such as Scrum and Kanban for project deliverables;o Incorporation of IT infrastructure for company acquisitions, such as DCLI and International Asset Systems;o Administration of service desk and infrastructure support for a major software migration from OS/400 to VMware, Linux, MySQL, and Apache/Tomcat platform, as well as daily software releases using Agile software development methodologyo Optimization of disaster recovery program, allowing the company to failover production environment to alternate data center within 2-4 hours