Ed Lucky Email & Phone Number

Las Vegas, Nevada

* Administrative oversight, training and leadership for a variety of customer service initiatives (sales, marketing, call center, after-hours help desk / dispatch) and a verifiable system to resolve customer issues with accuracy and expediency for Multi-Facility locations across the United States.* A major player in the growth of company from provisioning services in 5 Facilities to 39 Facilities and a financial growth from 4 Million to 60 Million dollars in revenue.* Played a key role in the development and growth of our systems (database, billing, financial accounting, PCI compliance, Website information, online ordering, customer confirmations, reporting and operational installation tracking) necessary to be proactive and successful with both our show site customers and the Facility Administration. * Developed proficiencies in Customer Sales & Service teams handling high-volume of customer interactions, accelerated data input, processing and document retrieval times. * Consistently praised by management for the quality and timeliness of exemplary customer service, reports, attention to detail and team-player attitude.

Houston, Texas

* Responsible for Management, training and leadership of all aspects of our Event Coordinator/CSSR positions nationally (sales, marketing, call center, after-hours help desk / dispatch). This consisted of proactively coordinating Show Manager’s and Exhibitor show site needs and value engineering the provisioning of their Electrical, Telecommunications, Internet/Network and Wireless services. * Coordinated complex network orders, assisted with customer service follow-up and was often the on-site facilitator for all the Show / Event Manager’s add, moves and changes.* Responsible for the training of all CSSR’s and Facility Managers on our systems, product knowledge, provisioning of services, red flag issues and trouble resolution.* Trained staff to have a working knowledge about provisioning and troubleshooting all our broadband (OC3, DS3, T1, DSL, ISDN, and 1MB) hard wired and wireless services in a convention center infrastructure. * Consistently received very positive feed-back that my clients (internal and external) were impressed with my interaction with them, enjoyed my promptness in responding to their needs as well as what they considered to be my politeness and professional demeanor in assisting them with various requests and troubleshooting issues.

Houston, Texas

* Over 10 years experience (Sales and Marketing) working with Regal House Wares / Factory Rep Industry with increasing responsibilities and challenges. Golden Triangle - Three (3) City Region in Texas (Dallas, Houston & San Antonio). * Management of Sales Managers / Teams, Training and Marketing efforts.* Responsibility for loan approvals and achieved the top return on investment ratio 5 out of 10 years. * Administered the floor plan for each cities inventory.

Math Major; Business Minor

Activities and Societies: Baseball, Dorm Counselor

College Prepatory, Math, Business, Top 10%

Activities and Societies: Baseball, Wrestling, Basketball