Senior Manager of Security Services Solution Design Team, leading 15+ Cybersecurity Solution Consultant/Architects located in many Latin America countries, responsible for maintain a high-performing team across the geography, ensuring delivery of high quality artifacts and management of execution, skills, capacity and utilization, maintaining a trusted relationship with business partners and top leadership. The main results are: - Build, enable and keep the Cybersecurity solutioning team… Show more Senior Manager of Security Services Solution Design Team, leading 15+ Cybersecurity Solution Consultant/Architects located in many Latin America countries, responsible for maintain a high-performing team across the geography, ensuring delivery of high quality artifacts and management of execution, skills, capacity and utilization, maintaining a trusted relationship with business partners and top leadership. The main results are: - Build, enable and keep the Cybersecurity solutioning team with maturity to co-create, shape, and design innovative solutions that maximize client strategies and help drive growth with profitable winning solutions.- Healthy margins, charged by a balance competitiveness with deliverability and delivering.- Trust and lasting relationships, play a critical role in understanding client needs, building credibility with the customers.- Leverage global learnings, market insights and Service Line expertise to guide in building critical approaches and ensuring solutioning standards, models, best practices, expertise, innovation across our partner ecosystem are applied to solutions of complex/big deals.- Go to market, an Agile opportunity/deal management system was developed to focus on response time, quality, competitive, and sales target. Show less

Pre-Sales Team Manager Brazil and Latin America (Argentina, Chile, Colombia, Peru), team is responsible for solutions, technical, commercial proposals and contract terms & conditions. Composed of senior consultants, leading the end-to-end presales process: customer interaction, Squads management of architects, legal, financial, procurement and handover to operation team on Pos-Sales. The main achievements are: - Increased the customer satisfaction developing coach and support to staff to… Show more Pre-Sales Team Manager Brazil and Latin America (Argentina, Chile, Colombia, Peru), team is responsible for solutions, technical, commercial proposals and contract terms & conditions. Composed of senior consultants, leading the end-to-end presales process: customer interaction, Squads management of architects, legal, financial, procurement and handover to operation team on Pos-Sales. The main achievements are: - Increased the customer satisfaction developing coach and support to staff to identify clients' business needs (pains), correlating with the portfolio, and proposing a winning approach (medicine) that brings real benefits to the client's business; - Improvement in the interaction between the areas, with the sight and routine management, with the exposure of an indicator panel, planned deliveries, allocations and pipeline prioritization; - Got the committed team with a structured methodology meritocracy with dimensions considering financial, customer, people and process optimization through interrelated goals that allowed greater agility among areas and easy management of team; - Reduced presales response time, with global portfolio discussions to find offers to local market needs, being sponsor in the implementation of Agile Solutioning Framework in Brazil (backlog, kanban, sprints, daily meeting and retrospective). Show less

Acted together with sales in negotiations with CxO level executives, developing the role of Trust Advisor, understanding the business challenges and goals to guide the technical and commercial strategy to provide the solution that better adherence with customer´s needs. Conducted large multi-vendor projects with multidisciplinary solution teams for digital transformation offering of: Application Transformation, Analytics. Cloud and Platforms, SAP, Workplace & Mobility, Business Process… Show more Acted together with sales in negotiations with CxO level executives, developing the role of Trust Advisor, understanding the business challenges and goals to guide the technical and commercial strategy to provide the solution that better adherence with customer´s needs. Conducted large multi-vendor projects with multidisciplinary solution teams for digital transformation offering of: Application Transformation, Analytics. Cloud and Platforms, SAP, Workplace & Mobility, Business Process Management and Information Security. The main results were:- Increased revenue, led winning global projects (Brazil, India, US, Canada, Costa Rica, Germany), primarily SAP ERP and satellites, complex cost and pricing modeling, business model as a service (OpEx, Everything as a Service) and pay per user;- Pipeline increased, identifying new opportunities through the use of technical knowledge and active participation with account / sales team;- Improved teamwork while supervising and supporting other presales consultants on large multi-country, multi-vendor multi-country projects. Show less

Head of technology, who collaborated with start-up of the company with creation and management of the area of technology, with the responsibility to identify technologies that provide competitiveness to the company's services to its customers. Management of annual budget in services (OpEx) and in investment (CapEx). The results were:- Improved products and services differentiation through of structured a team of technology experts with knowledge in business to enabling support sales… Show more Head of technology, who collaborated with start-up of the company with creation and management of the area of technology, with the responsibility to identify technologies that provide competitiveness to the company's services to its customers. Management of annual budget in services (OpEx) and in investment (CapEx). The results were:- Improved products and services differentiation through of structured a team of technology experts with knowledge in business to enabling support sales, operations and products areas in their projects;- Provided competitiveness and agility due Shared Service Center project that were the basis for the company to provide its services to market, with the highlights of cloud-computing, storage, data protection and tools that support ITIL processes and their certification in the ISO-20000;- Reduced the cost of ownership (TCO) with a process of Capacity Management of services aligned with budget, projected demands and the needs of business that allowed better use of assets;- Continuous improvement, with total control of the area though mapping of processes with flows, goals and indicators aligned with the company strategy to support the services offered to the market. Show less

Manager of engineering area where worked in conjunction with the board to support the strategic plan identifying projects and new technologies that should be prioritized / adopted. This team is responsible to define, implement, train and make handover to delivery teams. Management of annual budget in services (OpEx) and in investments (CapEx). - Continuous savings, with structured team of experts and analysts who seek to maintain the services reliability and identify new technologies to… Show more Manager of engineering area where worked in conjunction with the board to support the strategic plan identifying projects and new technologies that should be prioritized / adopted. This team is responsible to define, implement, train and make handover to delivery teams. Management of annual budget in services (OpEx) and in investments (CapEx). - Continuous savings, with structured team of experts and analysts who seek to maintain the services reliability and identify new technologies to be adopted as new services through process RFI / RFP (Request for Information / Proposal), considering market trend, technical and financial analysis, that resulted in products / services with greater competitiveness. Show less

Managed of security teams with consultants, auditors and analysts directed to develop, enhance the services / products / processes of information security and continuity. Continuous control monitoring around processes to be compliance ISO-27001, PCI-DSS, and others standards. And creation, implement, test and maintenance the Disaster Recovery Plans of customers. Some achievements:- Reduced risk thought Identity Management Project which integrated all applications and automated of HR… Show more Managed of security teams with consultants, auditors and analysts directed to develop, enhance the services / products / processes of information security and continuity. Continuous control monitoring around processes to be compliance ISO-27001, PCI-DSS, and others standards. And creation, implement, test and maintenance the Disaster Recovery Plans of customers. Some achievements:- Reduced risk thought Identity Management Project which integrated all applications and automated of HR processes;- Got 100% success in DR tests, Continuity Team efficiency to deliver the activities of keep up and running the Disaster Recovery Plan of customers. Show less

Acted as solution architect in presales designing, describing and managing the technical solutions of IT outsourcing, working RFP process responses and client facing interactions to present solutions and demonstrate the value proposition to the customer.- Achieved of targets annual with the strategy to develop business proposals with analyzes cost of ownership (TCO) through business plans focus on identify synergy between financial objectives and service levels required by the… Show more Acted as solution architect in presales designing, describing and managing the technical solutions of IT outsourcing, working RFP process responses and client facing interactions to present solutions and demonstrate the value proposition to the customer.- Achieved of targets annual with the strategy to develop business proposals with analyzes cost of ownership (TCO) through business plans focus on identify synergy between financial objectives and service levels required by the customer;- Reduced the time to deliver a proposal with definition models of technical and commercial proposal with statement of work (SOW), governance and management of services (SLA service level agreement / SLM service level management);- Presentation of financial analysis, ratios involved in pricing (tax, EBITDA, NPV, IRR, payback, margin, TCV, CFROI, CVA, CapEx, OpEx, etc.) that allowed greater confidence in decision making process. Show less

Coordinator of team that was responsible for the implementation / transition of network and security during the absorption phase of an environment from a new client by IBM with the activities from gathering information (due diligence), design, implementation, execution of process harding, documentation and training of production staff to absorb the environment. - Success in complex network migration projects such as IBM data center consolidation and customer network migrations;-… Show more Coordinator of team that was responsible for the implementation / transition of network and security during the absorption phase of an environment from a new client by IBM with the activities from gathering information (due diligence), design, implementation, execution of process harding, documentation and training of production staff to absorb the environment. - Success in complex network migration projects such as IBM data center consolidation and customer network migrations;- Obtained audit ready stage, with structured deployments, following processes and obtaining evidence, being ready for internal and external audits;- Agility, with standardization of documentation, automation, elimination of rework and costs. Continuous improvements following the PDCA (Plan, Do, Check and Action) methodology in the migration and support processes. Show less

- Participant of the Information Security Committee, definition, review of policies and processes;- Audit and management of compliance, vulnerability and risks, recommendation of improvements and updates of infrastructure, operating systems and applications;- Specification of technologies and tools to support the SOC (Security Operation Center) service.

- Responsible for infrastructure and applications environment, ensuring customer satisfaction based on service excellence and service level management;- Developed the area of products using open source technology trends with portfolio management, defining new products with commercial and technical overviews, business plan, costs and pricing.

- Supported networking solutions involving Ericsson products such as routers, ATM switches and remote access servers NAS - Network Access Server;- Responsible for Internet / Intranet / Extranet environments and its various applications Ericsson Brazil;- Definition of security guidelines involving strong / two factor authentication technologies and digital certification, VPN, Firewalls, proxy, etc;- Consulting in Ericsson worldwide project called Ericsson Standard Groupware Platform… Show more - Supported networking solutions involving Ericsson products such as routers, ATM switches and remote access servers NAS - Network Access Server;- Responsible for Internet / Intranet / Extranet environments and its various applications Ericsson Brazil;- Definition of security guidelines involving strong / two factor authentication technologies and digital certification, VPN, Firewalls, proxy, etc;- Consulting in Ericsson worldwide project called Ericsson Standard Groupware Platform (ESGP) defining Mail Exchanger structure in conjunction with Microsoft. Show less

- Worked in the administration of Unicamp campus backbone that interconnects networks of colleges, institutes, research laboratories and WAN that interconnects the Barão Geraldo, Campinas, Limeira and Piracicaba campus.- Taught trainings in networking technologies, information security, network to administrators units of teaching and research.- Performed consulting activities through partnerships between universities and companies in various segments.

- Definition and project management of new technologies for commercial automation, involving infrastructure and applications of back office, checkout in point of sales (POS) in retail environments for supermarkets, convenience stores and franchisings.