With over 15 years of professional experience in the IT industry, Mr. McCormack is skilled in IT strategic planning, enterprise architecture, IT standards and governance, business and requirements analysis, and program management and has worked for clients in sectors across the federal and private marketplace. He has performed similar engagements for clients that include the The World Bank, Department of Defense’s (DOD) Business Transformation Agency, Treasury’s Bureau of the Public Debt, and US Office of Personnel Management.

Mr. McCormack leads the Experience Measurement & Strategy capability for Booz Allen’s Strategic Innovation Group (SIG) managing a team of over 70 practitioners to develop capabilities in design thinking, customer experience, service design, web and social media analytics, and digital strategy. Mr. McCormack oversees initiatives to develop and capture new digital capabilities for delivery and leads market capture efforts and implementation of digital solutions Mr. McCormack develops and mentors practitioners and oversees projects across the health, international, and defense markets. In this role, Mr. McCormack manages strategic alliances with experience management tools: Medallia and Qualtrics, leveraging human centered design, experience management and customer experience to support the Federal government to tailor, target and provide citizen services. Mr. McCormack’s staff are currently engaged in Customer Experience programs across the Federal government to include the VA’s Veteran’s Experience Office, IRS Online Services, and is the sole implementor of the GSA’s Customer Experience Centers of Excellence at USDA and Housing and Urban Development.

I offered consulting and programming services to a variety of clients. Tasks range from full life-cycle development, site support, and consultation as needed. http://www.McCormackConsulting.com• Clients include: Sunset Group, LLP. Illumen.org, American Gas Association, NTT/Verio• Built information dissemination system based on Autonomy product, integrating over 50 content feeds for Illumen.org• Updated e-commerce system for American Gas Association’s buyer guide.

For the American Gas Association, Mr. McCormack analyzed the AGA’s needs to communicate more actively with their member companies, and to more effectively distribute their tracking of Underground Gas Storage Data (UGSD), a leading indicator and impetus of natural gas markets which is released precisely at 3pm each Wednesday. Mr. McCormack redesigned their system, upgrading them to a database driven dynamic website which called for a new normalized database structure, and the pooling of information from disparate databases. He also consolidated their user, subscription, and member information from disparate databases and created an effective interface for the AGA to effectively manage their thousands of users, as well as consolidate all of its online revenue streams from online web sales, subscriptions to specific information, online event bookings, and member subscriptions. Mr. McCormack delivered a custom database publishing system that allowed the AGA to more easily publish their information from internal staff and analyzed and executed strict security requirements to protect the UGSD. Mr. McCormack was an invited member to the AGA IT Committee and helped steer the IT efforts of the Association.For the Personal Communication Industry Association, Mr. McCormack analyzed and defined the requirements to transform the association’s LiveLink system, which allows users to submit the Form 600 to the FCC to reserve radio frequencies, a desktop application to a simpler web-based application. Mr. McCormack delivered a full-life cycle product that allowed paid PCIA subscribers to fill out a complex government form to request radio frequencies, and then bundled this information into an AS/400 readable format for submission to the FCC. Information on the status of submissions was returned from the FCC and allowed users to check the status of their filings in the current tool.

Charged with the company's Internet activities, including business development, marketing, e-commerce, content development, programming, and technological growth. AnotherUniverse.com is the world's largest retailer of comics and Science Fiction entertainment collectibles.• Oversaw AnotherUniverse.com's online store, directed site management base on analysis web logs and marketing data.• Supervised Online Store Manager, Editor-in-Chief, and Internet Development Manager.• Online store sales surpassed $3.5 million in 1998 up from $65,000 in 1996.• Current traffic tops 2.6 million page views per month up from 30,000 in Oct of 1996.• Designed and built company's proprietary web site.• Took advantage of database architecture to create a merger between editorial and e-commerce content, and tied into company's warehouse and fulfillment system.• Created proprietary system of automatic embedded editorial ads, and contextual links to store product in editorial content.• Designed user interface for optimal display of store products.• Created proprietary web content management system.

Responsible for all promotional efforts of a small publishing house.• Integrated Company's SEC research efforts into NYU's E.D.G.A.R. dissemination project for online filing of corporate public documents.• Edited a bi-weekly newsletter pertaining to the financial flows of Vietnam, Laos, Cambodia, and Burma with international readership.