Information System Project Manager
• Managed and implemented projects of various natures, including ERP (NetSuite) components and Business Process transformations. Projects include WMS, EDI and API integration with trading partners, e-commerce, and OTC streamlining.• Became a SME for projects when there was an experience gap at the company. As a WMS SME, corrected RMA process that obfuscated total warranty claims. Also created SOP to support the new process. • Train and mentor staff, both in and outside my team, to improve productivity and ensure a robust talent pipeline. Trained IT/IS staff in R and advanced Excel, increasing analytics capacity and timeliness. Trained OTC staff on ERP features to reduces processing time and increase accuracy.