Ed Mclees Email & Phone Number

Redmond, Washington, United States

Lead a team of Account Provisioning Coordinators

Redmond, Washington, United States

I transferred from my previous employer when the customer contract went to my present employer. Create/modify/disable Microsoft Active Directory, DUO 2FA, and Oracle Maestro eBSP user accounts. Create/modify Microsoft Exchange Mailboxes, On-Prem and AZURE

Redmond, WA

Create/modify/disable Microsoft Active Directory, DUO 2FA, Oracle Maestro eBSP and iCollab user accounts. Create/modify Microsoft Exchange Mailboxes.

Redmond, Washington, United States

I transferred from my previous employer when the customer contract went to my present employer. Same customer support position. Currently supporting Windows10, MS Office 2016 on desktop and laptop computers for onsite and remote users. Additional duties include hands-on assistance to off-site back-end support teams related to Tape Backup Library.

Redmond, WA

Full time employee of a sub-contractor supporting a Government Contractor service contract.Deskside and remote support for hardware, software, and wired/wireless network connectivity. Installation/configuration and troubleshooting.

Redmond, WA

Full time employee of a sub-contractor supporting a Government Contractor service contract.Monitor and process security events utilizing SIEM. White and black listing of domains on proxies. DLP processing of outbound email messages. SPAM, Phishing, and malicious object processing on inbound email messages.SECRET DOD CAF

Greater Seattle Area

• Provided design, upgrade, troubleshooting, repair and training consultation for clients' wireless and wired networks, desktop and portable computers, peripherals, and operating system and application software.
• Provided support in-person and via phone or electronic communication.

Redmond, WA

• Premier Enterprise Support (Product Support Services)
• Provided phone and electronic support to top tier customers resolving installation and recovery service requests with Windows 3.5 Server, Windows 3.51 Server and Windows 4.0 Server.
• Utilized phone based call assignment/tracking system and internal knowledgebase.Enterprise Beta Support
• Provided installation and recovery support to internal Microsoft and select external customers during Windows 2000 Server (NT 5.0) BETA test.
• Processed bug fix requests, monitored and responded to specific BETA newsgroups, created technical and training documentation, and presented training sessions for phone support engineers.
• Q&A testing and signoff contributor - Windows NT 4.0 Service Pack 4 BETA, Windows 2000 Server BETA, Windows 2000 Server Resource Kit "shutdown.exe" and "list.exe" tools.

Redmond, WA

• Infratech (Infrastructure Technology)
• I utilized my skills in vendor relations, scheduling, PC configuration and troubleshooting to perform as vendor liaison for product procurement and test bed configuration support as a member of the ATM LAN test.
• Continued to manage the Desktop Product Evaluation unit in support of Corporate Purchasing.

Redmond, WA

• Performed as Account Liaison for Service Level Agreements (SLA) with Corporate Purchasing and MS-Store (Microsoft Company Store).
• Account Liaison for Information Technologies Group’s service level agreement (SLA) with MS-Store. I clarified the services that could be provided, boosted resources, and resolved any stumbling blocks in supporting.
• Continued to manage a collection of hardware focused internal units supporting the PC lifecycle from original evaluation, installation, service support and recycling.

Redmond, WA

• Managed a collection of hardware focused internal units supporting the PC lifecycle from original evaluation, installation, service support and recycling.

Redmond, WA

• Implemented and managed a new reporting structure for various IT internal support unitspreviously under separate managers and directors.
• Utilized my customer service skills to engage with internal customers to resolve procedural and service related issues and to solicit their input and buyoff on possible improvements.
• This organization was comprised of a team of employees and vendors providing Tier1 and Tier 2 hardware, software, and network connectivity support to internal corporate customers. The Tier 2 team provided executive.

Redmond, WA

• Microsoft service contract.
• Provided on-site operating system, application, and network connectivity support.
• On-site team leader for Apex supplied Helpdesk technicians. Appointed byMicrosoft to be on-site team leader for all vendor supplied Helpdesk technicians.

Tukwila, WA

• Provided computer hardware and peripheral installation and repair for Boeing and Microsoft service contracts in Seattle and Bellevue/Redmond locations.
• Provided on-site support for Microsoft service contract, 1986-88.

Louisiana, West Germany, Kentucky

4 years active duty, 2 years inactive reserves.Basic & Advanced Infantry Training - Fort Polk, Louisiana 9/75-12/75Armor Crewman (Loader, Driver, Gunner, Assistant Tank Commander), Unit Police - Lee Barracks, Mainz, West Germany 1/76-12/78Armor Crewman (Driver, Gunner) - Fort Knox, Kentucky 1/79-9/79Honorable DischargeGood Conduct Medal, Army Commendation.

Associate In Applied Science - T (Aas-T), Network And System Administration, 3.78

Activities and Societies: Phi Theta KappaNetwork Services and Computing Systems - Network Administration Track

Certificate - Electronic Technician, 3.90

6 Quarter on Campus Training Course. AC/DC circuit theory, design and troubleshooting. Computer systems theory and service.