-Assist users with local and remote support.-Inventory of IT equipment.-Resolved issues such as networking connectivity, printers and pcs.-Diagnosed and resolved 40+ customer issues per week.-Create new PCs via AD.-Create tickets for Level 2 support.-Map Network Drives.-Change and update passwords.-Unlock accounts.-Installed 15+ new PC workstations with Windows 10.

-­Worked with clients over the phone or via VNC for remote support.-Inventory of IT equipment.­-Resolved issues such as networking connectivity, printers and pcs.-Installed 100+ new PC workstations and laptops with Windows 10 and MS Office. ­-Diagnosed and resolved 20+ customer issues per week.-Installation, upgrade and maintenance of IT equipment.-Cabling and Making of patch cords (straight cables & cross cables).­-Installed and maintained CCTV cameras.-Provided training, technical advice and direction to other members of the team. -Installed and managed Backup Systems.-Create new PCs, users and reset Passwords via AD.

-Diagnosed and resolved 20+ computer problems per week.-Managed and delegated phone and online tickets.-Inventory of IT equipment.-Installed 130+ new PC workstations and laptops with Windows 10 and MS Office. -Maintenance of network structure.-Assisted clients with general support for hardware, peripherals, network connections and external software.-Change and update passwords.

-Diagnosed and resolved 10+ computer problems per week.-Managed and delegated phone tickets.-Inventory of IT equipment.-System modifications.