• Manage the development/modification of systems. Currently focusing on web-based and mainframe applications. • Conduct meetings with end-users, management, and IT to translate user requirements into project plans with requirement documents that outline system improvements and new development. • Create test plans and conduct QA in staging environments. • Post production release monitoring

Facilitated the SDLC of multiple systems. Involved in the replacement of multiple legacy systems by providing users with new systems on a .NET platform. Composed Requirements documents and mock-up screen designs for all new systems and modifications to existing systems. Creation of Business Process Flow documents using Visio.Conduct meetings with end-users, management, executives, and IT to translate user requirements into projects briefs that outline system improvements or new system proposals.Handle avg. workload of 30-40 projects.Create and maintain Executive level reports to track progress and trends. Work closely with developers and create test plans. Coordinate UAT of completed projects. Query data using SQL Server 2005.

Facilitated the SDLC of the web-based Total Resolution and Customer Satisfaction system (TRACS). The burden of using multiple legacy systems was eliminated by providing users with a central access point to conduct/review investigations. This system improved communication, timeliness, and accountability.Member of the Change Control Boards for software improvement. Conduct meetings with end-users, management, executives, and IT to translate user requirements into projects briefs that outline system improvements or new system proposals.Create and maintain Executive level reports to track progress and trends. Query legacy data using Business Objects to produce spreadsheets based on user submitted criteria. Train associates in software, hardware, and department procedures. Travel when needed to conduct on site training. Develop Access databases when needed for department specific records. Create flow charts using Visio for upper management.